Originally Posted by carey
I had heard months ago that they were kinda shady but so far I have received stellar support. What happened with your experience with them if you don't mind me asking?
I don't mind at all. I ordered two types of zoanthids, Supermans and Fruit Loops. I placed the order and it took them over three weeks to get the order to me.
During that three week time period, I called 5 times trying to find out what was going on with my order. The first two times I called, I was told the order would be shipped tomorrow and I would recieve an email when they shipped. That was the first week, the second week I called and I was told they had no record of my order (third call), and they said they will look for it and call me back later that day to get it fixed. The end of the day comes...and no phone call. I try calling the next day and they refuse to answer my call (must have caller ID), I then called them from my friend's cell phone and wouldn't you know, they answer right away.
I talk to the rep and she tells me they have found my order and will ship it out immediately. I explain to her that if I have to call again I will be cancelling my order, she tells me that she's sorry for everything and they will get it to me asap.
Week 3 begins with a confirmation email that it is shipped and on it's way. I wait all the next day for the arrival to begin acclimation and nothing comes. I call the next day (fifth call) and ask where the package is (they didn't give me a tracking number). They again say they have no record of my order, so at this point I'm pretty well PO'd and after I finally get the reps supervisor on the line they magically find my order. I tell them to cancel it and the supervisor agrees to refund my order and cancel the whole thing. The supervisor said the money will be back on my card in 24-48 hours. I'm thinking it's done at this point.
Well, 3 days later, I come home to a package at my door sitting outside in the snow all day. It was my cancelled order. I tried to call them to get a return claim going but, as usual, wouldn't answer my calls. I opened the box and it wasn't even the right zoanthids I ordered. They had sent me the Green Bay Packers Zoas and the Eagle eyes.
I ended up keeping the zoas they sent me and just vowed to never order from them again. Too much of a PIA to try and get a refund from them.