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Old 08-21-2011, 10:39 AM   #51
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I woyuld agree that liveaquaria is probably the best online dealer as far as customer service. BUT their prices are comparbale towhat I pay locally, evenhigher in some cases. Aquacon is located a few hours away from me in Florida so I gave them a shot.

The prices of the things I did order were absolutely obscenely cheap so that was another reason.

Shrimp and inverts going in the mail is always a gamble in my opinion, out of the 10 things I ordered 2 didnt make it and they were both shrimp. And very tiny ones at that. Alot smaller than I would have thought.

Asn long as I get my credit I will probably buy from them again. The packing and shipping were excellent. It's also liek 100 degrees down here so livestock not making it is not really a huge surprise.

Now if the clowns had been doa I would have had a fit and crossed them off my list forever. LOL

Just waiting to see how their customer service is. I ordered from petsolutions a few months ago and had a doa 1/2 inch fish and they took about 2 days to get me my credit. I can be patient and understanding to a degree.
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180g Reef - 60g Rimless Reef -90G FOWLR- 125g Malawi Cichlids- 40b REEF- 34g Fresh Planted-working on- 20L FOWLR- working on
I have a mix of many different saltwater fish amongst my tanks, but I love my Tangs most of all.
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Old 08-21-2011, 02:30 PM   #52
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I have ordered from aquacon twice, first time I got an overstressed flame angel who didn't make it through the night. They replaced her on my most recent shipment and the new one is AWESOME!! However, I ordered a bubble coral this time and it wasn't there. They emailed me back about it the next day and said they held it at the last minute because the bubbles didn't look so good. Now I wouldve known that if they'd included a PACKING SLIP! Currently waiting on my refund... :: tapping fingers::
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Old 08-21-2011, 03:20 PM   #53
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At least they didn't send you a sick coral
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90 Gallon Reef - 3 Blue-Green Chromis, 2 Ocellaris Clowns, 1 Kole Tang, 1 Midas Blenny, 1 Longnose Hawkfish, 1 Zebra Dartfish, 1 Algae Blenny, 1 Six-Line Wrasse
29 Biocube Reef - 1 Chalk Bass, 2 Black and White Clownfish, 1 Yellow Watchman Goby, 1 Fire Goby
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Old 08-21-2011, 07:05 PM   #54
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Like everything else, there is a price to be paid by going on the cheap. If Monday goes by without any action, I will step it up a notch. I spend a lot of time setting things straight, so they will get pretty sick of me fast. It's less than $10 in my case. But my exquisite wrasse hasn't shown back up from hiding and it was pretty pale after the trip. The purple fire fish (my favorite) is even eating pellets.
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Old 08-21-2011, 07:25 PM   #55
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I also paid with a credit card as I alwasy do so I have that protection as well. They almost alwasy side with the cardholder if it comes down to it.
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180g Reef - 60g Rimless Reef -90G FOWLR- 125g Malawi Cichlids- 40b REEF- 34g Fresh Planted-working on- 20L FOWLR- working on
I have a mix of many different saltwater fish amongst my tanks, but I love my Tangs most of all.
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Old 08-21-2011, 09:44 PM   #56
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Boy,..when I posted about the trouble I had with an order from a Internet lfs a few months ago, everyone was asking me what dealer it was so they wouldn't order from them...will, after my little debacle I figured I was just one of those orders out of a hundred that might have got screwed up,..so I never brought up their company's name,...but after seeing how many folks here are having trouble with the same company it makes one really wonder about their customer service after all ,... it's a shame,..because in my case ,when the order did arrive it was packed beautifully and the coral were as advertised... Hopefully everyone's issues will be solved soon.
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Old 08-21-2011, 09:50 PM   #57
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I'll update my situation tomorrow as I will be emailing AND calling again. I buy alot of stuff andi t's really their loss if they screw me over. Not to mention I won't be kind on the forums when their name is mentioned. But I;m still giving them the benfit of the doubt. Things happen, orders get mixed up but as long as they are good about it I don't really mind. I;m a very easy going person unless I get the short end of the stick, then I;m heck on wheels and relentless...lol
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180g Reef - 60g Rimless Reef -90G FOWLR- 125g Malawi Cichlids- 40b REEF- 34g Fresh Planted-working on- 20L FOWLR- working on
I have a mix of many different saltwater fish amongst my tanks, but I love my Tangs most of all.
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Old 08-21-2011, 09:58 PM   #58
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They are literally the only place that I've seen that sells twospot goby pairs, so when I want them, I need to order from them...
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Old 08-21-2011, 10:02 PM   #59
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I know some of their stuff I cant find anywhere else and especially for the price.
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180g Reef - 60g Rimless Reef -90G FOWLR- 125g Malawi Cichlids- 40b REEF- 34g Fresh Planted-working on- 20L FOWLR- working on
I have a mix of many different saltwater fish amongst my tanks, but I love my Tangs most of all.
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Old 08-21-2011, 10:21 PM   #60
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That's why I ordered from them.
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