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Old 11-10-2005, 12:17 PM   #11
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Quote:
Originally Posted by pluk1992
petsoulutions.com very reasonable and alot better service
I think you are talking about this one. http://www.petsolutions.com/Default.aspx

This one is just a search site
http://www.petsoulutions.com/contents/complete16.php
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Old 11-10-2005, 12:28 PM   #12
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lando bought from them and was happy with the lights but I have no idea what he thought of the service. You might also want to PM him.
http://www.aquariumadvice.com/viewto...hlight=#524490

Unfortunately I bought my PC from a lfs before finding this site and could have gotten MH for the same price (I was in a hurry)

Has anyone had a good experience with this site???

I’m thinking of upgrading to MH and really dread DIY but also don’t want to drop $500+
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Old 11-10-2005, 01:25 PM   #13
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So far so good with the unit. I PMed you with the details. I say go for it.
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Old 11-10-2005, 03:24 PM   #14
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One Chinese guy giving customer service to everybody. That is hilarious. He probably puts the lights together as well and doesn't have time to connect two more plus. LOL
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Old 11-10-2005, 04:12 PM   #15
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Must be the Chinese guys wife that I just talked to over at bigalsonline.com when I placed my order over the phone. I had to have her repeat herself like 3 times. I just ask myself why??
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Old 11-10-2005, 04:14 PM   #16
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That is the price we pay for our little ones. Some kind of patience is needed LOL
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Old 11-12-2005, 02:41 AM   #17
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yeah i tried ordering a pc from them about two weeks ago there customer service is horrrrrible there number is useless its some chinese guy say " i think it better if u email" ill never attempt them again
Now that is **** funny. I also was given the firedrill when I tried to get a hold of them last week with questions I had with my order. I wasn't too impressed with the fact I only have the two cords for three lights, but knew that when I bought it so can't really complain as I was too seduced by the price. It's something I underestimated how necessary it was - I would much rather have everything set on a timer than have to manually configure everything.

The customer service is completely brutal, I don't care if they hand MH systems out for free next time....I'll take a pass. I had a problem with my fixture, in that the LEDs and one of the cf lights wasn't working. Specifically, I had an electrician friend of mine crack it open and he wasn't too impressed with the Odyssea set up at all . Not only was it badly put together, but wasn't even close to safety standards (Canadian) considering the amount of power it was using. One of the ballasts isn't working at all and I'll have to replace it. When I informed Aquatraders about this they just refered to their online policy, which states that all return shipments are MY COST to resend, upon which they may or may not reimburse me for the effort...and also may or may not fix my problem. Thanks for standing behind your products, guys! Read the fine print there, they make sure that they aren't obligated to do anything other than take your money. Going to a local electrician and forking over the money for him to fix it is much, much cheaper and faster for me anyway.

Over all, I have to confess that I was too greedy when I saw that price and heard that someone had success with the purchase. I will not only steer clear of any Odyssea products again, but wouldn't touch Aquatraders with a ten foot pole attached to another ten foot pole. You might find you get lucky and can tell a different story, but by the looks of it on here you are comparing a sure thing with a lottery ticket. Just keep your fingers crossed that if you do make a purchase here that you'll never have to contact the site again.

On a seperate note...is it possible to rewire the system and get a seperate cord for the LEDs? I would love to have them set up independantly than the cfs or MHs. Would an electrician be the best person to talk to about that?
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Old 11-12-2005, 09:48 AM   #18
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My biggest reservation before buying thi unit was the horror stories I have heard about thier customer service. I actually called them twice before placing the order online because I have some questions on the unit. I was able to get ahold of someone right away both times and they were more then helpful. After placing the order, it was out of stock. Aquatraders notified me via email and asked me if I want to cancel and re-order or just wait and have the order filled when they got new lights in. I chose to wait and within a week they emailed that the new units were in and it had been shipped. Thankfully it arrived in perfect shape so I have not needed to act on the warrenty. Maybe I was just lucky.
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Old 11-12-2005, 10:58 AM   #19
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I ordered some moonlights from them last week. They are suppose to be here Monday. I guess I will see for myself.
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Old 11-14-2005, 04:13 PM   #20
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Quote:
Originally Posted by Brenden
I ordered some moonlights from them last week. They are suppose to be here Monday. I guess I will see for myself.
Brenden, you ever get your moonlights? how do you like them? thinking of ordering.
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