pluk1992 said:
yeah i tried ordering a
pc from them about two weeks ago there customer service is horrrrrible there number is useless its some chinese guy say " i think it better if u email" ill never attempt them again
Now that is damn funny. I also was given the firedrill when I tried to get a hold of them last week with questions I had with my order. I wasn't too impressed with the fact I only have the two cords for three lights, but knew that when I bought it so can't really complain as I was too seduced by the price. It's something I underestimated how necessary it was - I would much rather have everything set on a timer than have to manually configure everything.
The customer service is completely brutal, I don't care if they hand
MH systems out for free next time....I'll take a pass. I had a problem with my fixture, in that the LEDs and one of the
cf lights wasn't working. Specifically, I had an electrician friend of mine crack it open and he wasn't too impressed with the Odyssea set up at all . Not only was it badly put together, but wasn't even close to safety standards (Canadian) considering the amount of power it was using. One of the ballasts isn't working at all and I'll have to replace it. When I informed Aquatraders about this they just refered to their online policy, which states that all return shipments are MY COST to resend, upon which they may or may not reimburse me for the effort...and also may or may not fix my problem. Thanks for standing behind your products, guys! Read the fine print there, they make sure that they aren't obligated to do anything other than take your money. Going to a local electrician and forking over the money for him to fix it is much, much cheaper and faster for me anyway.
Over all, I have to confess that I was too greedy when I saw that price and heard that someone had success with the purchase. I will not only steer clear of any Odyssea products again, but wouldn't touch Aquatraders with a ten foot pole attached to another ten foot pole. You might find you get lucky and can tell a different story, but by the looks of it on here you are comparing a sure thing with a lottery ticket. Just keep your fingers crossed that if you do make a purchase here that you'll never have to contact the site again.
On a seperate note...is it possible to rewire the system and get a seperate cord for the LEDs? I would love to have them set up independantly than the cfs or MHs. Would an electrician be the best person to talk to about that?
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