I am a newbie to this forum, so I hope that I am posting my question correctly.
I have been using a CustomSeaLife 9 watt Double Helix UV
on my 29 gal
live rock/fish/invertebrate tank for about 1 year. Recently, I opened up the sterilizer casing to check on the bulb inside. I was shocked to find quite a bit of what looked like "soot" inside. I contacted Customer Service and they said they were aware of the problem. They said that the UV
light is reacting with the internal materials (ie: reflector). Upon further investigation I noticed that all of the metallic parts inside (clamps, screws, baseplate, & reflector) appeared to be severely deteriorated and that the plastic tubing had a white haze on it.
Have any of you guys had this problem? What did you do about it?
Customer service said I could send it back, but it didn't sound like I was going to get a replacement -- only that they were going to check it and send it back to me.
What do you think? Thanks.