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Old 02-09-2005, 02:06 PM   #1
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DHL messed up my lr.com shipping..........but

I took the day off work and was waiting for my liverock........we'll good old DHL screwed up the delivery (some problems in their sorting facility) and now it won't be here until tomorrow. Since I go back to work, it will be sitting outside until 6:00 pm. BUT............

Mike at liverocks.com sooooooooooooooo cool. He completely understood my situation and knows that a quick delivery of the rock is the key to keeping the good stuff alive. He gave me the option to get my $ back or have a reshipment of new rock on the day of my choosing. liverocks.com just showed how much they lookout for their customers.

I still have to get another day off sometime, however in order to receive the shipment, but that is DHL's fault!

Thanks for listening to me vent
Jim
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Old 02-09-2005, 02:19 PM   #2
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That is really cool of that guy. I was thinking of purchasing some rock from there and that story just convinced me. Thanks James.
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Old 02-09-2005, 03:38 PM   #3
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Their service is TOP notch. I wish they had a better shipper though, as I keep hearing stories about DHL messing up deliverys. Talk to Mike if you can (he will likely reply to your email or answer your call) he's great!

Jim
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Old 02-09-2005, 03:40 PM   #4
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When I ordered from them I worked with Mike as well. He was wonderful to deal with. It is good to finally find a business that remembers what "customer service" is. I had a shipping mishap with DHL as well and I was in the phone with Mike about once an hour until it showed up. He really took care of me.
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Old 02-09-2005, 03:43 PM   #5
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I've been debating the best way to stock my new tank with LR. This thread has cinched it.


as soon as I can find some cash...
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Euphyllia, Alveopora, Pachyclauvularia (Metallic Green and Daisy), Frogspawn, Torch, Gold Nepthea, Kenya Tree, Galaxea, Pulsing Xenia, various leather (umbrella, toadstool, fingers, devil fingers, lettuce)
Maroon Clown/White tip LT anemone, Powder Blue Tang, Female Swallow Angel, SixLine Wrasse, Solar Fairy Wrasse, Firefish, Fathead Anthias, Blue Mandarin, 3 Chromis, 3 Green Gobies
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Old 02-09-2005, 03:46 PM   #6
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That is really great, I can't wait. Is the Keys rock the best to order? And thier shipping is next day right?
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Old 02-09-2005, 04:35 PM   #7
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I had the exact same problem today, DHL hosed my LR.com shipment

But as you said, talked with Mike and he's making it right without any fight. So far this has been the best customer service of any online Saltwater tank live/dry sales.

Thanks LR.com!

~DaxMAN
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Old 02-09-2005, 04:45 PM   #8
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I wonder how long it'll take lr.com to drop DHL as thier delivery service...
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Old 02-09-2005, 05:03 PM   #9
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Mike has said that he's had trouble with fedex and ups as well, so who knows. I usually have GREAT luck with fedex and ups, this was my first experience with DHL. He's in a tough spot cause as we all know, the more you NEED to have something shipped in a hurry, the longer it seems to take to receive. Murphy's law i guess.

Anyway, the one positive thing about this is that liverocks.com's customer service is sooo good. Anyone out there considering liverock, give em a call. You can have problems with any shipping company, but they will never help you out, it's on the company you buy from to cover you, and liverocks.com looks out for their customers!!!!!!!!!!!

Jim
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Old 02-09-2005, 05:33 PM   #10
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DHL's planes got snowed in somewhere in Iowa or Ohio at least this is the story i recieved after reaming them out, My last shipment got beat up pretty good and i still had a foul taste in my mouth from it and I let em have it. Anyway I'm on the list with you guys on getting hosed today on the shipment but whatever happens Mike at www.liverocks.com is a world class guy, BEST CUSTOMER service anywhere.
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