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Old 04-25-2012, 05:56 AM   #11
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I sent a formal letter to TB Aquatics, but received an informal letter in lower case like a teenager wrote it. There was no wrapping or box on the product and had the, what looks to be, spilt bleach marks on it - yet quickly defended that it wasn't a used product and that it comes in random colors with no real apology. But hot pink? Please! Any other color would be ok. They said if I return it they would replace it. I already paid over $30 in overseas shipping. I just want a new case.
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Old 04-25-2012, 06:30 AM   #12
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That's strange... I've actually had really good luck with them, twice. One of my orders was for a small fan, which was broken upon delivery, to which they sent a new one that same day. I'll keep your experience with them in mind going forward, that's frustrating...
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Old 04-26-2012, 05:32 AM   #13
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They expected me to pay my own international shipping to return in back. Not gonna drop another $30 bucks for shipping. Just won't ever do business with them again. Not once did they apologize for the condition. Poor customer service IMO.
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