Explain to me why it is that I can buy a fish online, with a 10 day guarantee and I can't find a SW fish store within 150 miles that will guarantee past the front door?
Because of overhead. Online fish stores, some of them, are just like you or I. The difference is, they have a website and they have the same resources the LFS
has a steep rent etc... when they sell a fish for $50, that is $50 in the bank. If they give you another fish because that one died, they lose $25 in their book.
Some of the LFS
get burned because the buyer has crappy water quality, and they do end up losing money. I have heard of people taking back fish that died, in freshly made saltwater just to get by the testing at the LFS
These are just some of the reasons I have heard and know.
Explain to me why an online retailer warranteed a VHO bulb that was 3 months old yet the LFS wouldnt even warranty one 2 days old?
This is mostly due to shipping costs and time spent for the retailer.
believe it or not, the LFS
has the same return policies that the consumer does, if not, better.
Most choose to not honor the warranties because it is a hassle to the Ma Pa retailer. Also, their lack of knowledge in running a good business IMO
Large chains I do not see this problem in as much.
Online retailers can drop ship with their suppliers which allows them to warranty items for what is standard for their suppliers. They issue a request for a drop ship and you return with RMA. Then they ship items back to the manufacturer or supplier. Good Business.....
This actually falls in the first question also.
I know this, because I have worked with wholesalers and 99% will stand behind products they sell, up to what the manufacturer allows.
I think it is all after the almighty dollar and not your patronage anymore.. My LFS
's around here, could care less whether you buy anything from them or not. Was told that a few times from them because of price gouging and letting them know of it...
Real sad that we have to resort to online retailers to get quality service... What is this world coming to????