I also posted this under "product reviews" but figured I would post this where it would likely get read more.
This was my first time ordering fish online. I was torn between this company and Foster and Smith; however Foster and Smith didn't have the fish I wanted in stock so I went and ordered from this company. I placed my order on a Saturday and had my livestock on Tuesday. I order a cleanup crew, 2 Heni butterflies, a hippo tang and a 'false' Percula clown. One of the butterflies arrived DOA. The clown had something wrong with it's mouth (looked like damage) and died after a few days. The surviving Heni developed ich. The blue tang didn't show any symptoms for a few days but also developed it. fortunately they are in a QT
and are going through Hypo. They are doing really well otherwise.
The blue hippo tang did not fall under their "6 day guarantee" and I see why-the thing arrived all emaciated and pale and looking like it hadn't eaten in weeks. It's now grazing on Nori, eating heartily and getting a bit plumper and the color is now very blue and beautiful. There were no problems with the cleanup crew (20 hermits, 10 snails and a lettuce nudibranch). Drip acclimation is key.
I did mail back the two deceased fish and haven't heard from their customer service on the status of a credit being applied to my next order.
All in all I'm not sure if I had a good experience with this company or not!! I love being able to get fish that I can't get at my LFS
(or at double the price), but I'm still debating if this was worth it. That's my rant for the day