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Old 12-28-2006, 08:52 AM   #1
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Ordering from GARF

Hey - Does anyone know if GARF has a policy regarding DOA orders? I have received a DOA shipment of zoos and polys (no surprise considering they were in transit over 48 hours). But now I can't get any response from GARF and I can't find anything on their website about a return policy.

I am wondering if they wil credit/replace the order or if I am wasting my time trying to reach them.
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Old 12-28-2006, 11:33 AM   #2
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Did you try giving them a call? I'd keep trying and leaving messages, but they may be out until after the new year. I know some companies do that (for some reason). Hope they resolve the issue. I've never ordered from GARF before, so can't help you otherwise.
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Old 12-28-2006, 12:38 PM   #3
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If for some reason they dont take care of you then I would post on the retail section and give a full review so others will know.
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Old 12-28-2006, 09:20 PM   #4
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It will probably turn out all right but I was surprised that I cannot seem to get through to them. I have sent email (featuring pics taken after one hour in the tank). I also left several messages on two different phone numbers. I imagine they are closed for the holiday because I think they have a good reputation.

Thanks for your thoughts.
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Old 12-28-2006, 11:44 PM   #5
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I've never had anything but good experiences with garf. I'd keep trying, they must not be there because of the holiday.
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Old 12-28-2006, 11:49 PM   #6
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Quote:
Originally Posted by Scottm
I've never had anything but good experiences with garf. I'd keep trying, they must not be there because of the holiday.
I`m starting to think so also.
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