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Old 05-17-2009, 02:20 AM   #1
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Reef Crystals buckets through mail order

Just a heads up...

If you order Reef Crystals through mail order, make sure the lids are screwed on tight when you get them. If they aren't, you might want to think about whether or not you want to put it in your tank.

I don't know if it's a problem with FedEx, with Marineland, or with DrFosterSmith, but the last bucket of RC I ordered came with the lid just sitting - yes, literally sitting - on the bucket. Normally, you need to hammer those lids off as they're screwed on so tight. So I called and complained to DrFosterSmith and they sent me out a new bucket. I threw away the opened one.

Well... the replacement bucket lid wasn't screwed on tight either! It was on about a 1/4 turn and that was it. At that point, I just asked for my money back from DFS and threw away that bucket too.

I'm not sure where the problem is, but I find it hard to believe the lids are coming loose during shipment. Those things are normally on tighter than tight.

From now on, I'm going to buying my salt locally, but I wanted to give folks a heads up about a possible quality issue out there. I can't imagine I'm the only one that's getting opened buckets of salt. (And no... I don't have bad neighbors that are opening it up - someone's been home when they've been delivered.) Receiving an unsealed bucket really makes you wonder what all could be in there.
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Old 05-17-2009, 02:51 AM   #2
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Thanks for the heads up, Kurt!
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Old 05-17-2009, 01:26 PM   #3
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Interesting, every bucket I've ever gotten from F&S has been hammer tight.
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Old 05-17-2009, 01:28 PM   #4
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Thanks for sharing Kurt. I would not trust an opened bucket either.
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Old 05-17-2009, 02:45 PM   #5
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I think I will stick to buying mine locally.
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Old 05-17-2009, 03:09 PM   #6
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Quote:
Originally Posted by neilanh View Post
Interesting, every bucket I've ever gotten from F&S has been hammer tight.

That's what's so odd about this. Since I've started up my tank, I've gotten all my RC salt from F&S. And they've all been hammer tight. Until now.
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Old 05-20-2009, 06:20 PM   #7
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good to know 'cause I'm almost out of salt! Oh Goody! A reason to go the LFS!!
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Old 05-21-2009, 06:02 AM   #8
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Direct the blame where it is due

Kurt...try calling UPS and Fedex and really complaining....I feel your pain as I had several bad experiences last winter with them. There has been a tremendous sales of salt due to specials running out the end of April. Buckets have been order in mass quantities and the drivers are "getting back". They try to leave mine a field away from my home so they don't have to lug them that distance. They even left my box of LR out in the snow with no covering. I try to order wet merchandise when the weather is going to be dry and not so cold so I can meet them. I just ordered 4 gobies from F&S and luckily I got an excellent older gentleman. I told him about what was happening and He reported them for me. I had reported a month earlier directly to the head office around our area also. UPS is just as bad if you don't get a local driver. They should be thankful for their job.

Help us all out and report the lazy unprincipled creeps !!!! Give them heck.
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Old 05-21-2009, 08:12 PM   #9
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Pretty sure it's someone at the facilities opening them up to be nosy then not tightening them back up like there suppose to be.
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Old 05-22-2009, 06:41 AM   #10
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What would be the purpose of opening a 50+lb bucket of salt among hundreds going out each day? I just got 3 buckets and had to use a hammer.
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