i have been with them back in the days when they HAD fish for sale. but nowadays, they're a joke among the online retailers. no one answers the phone, they will not contact you if the item is no longer available, they usually run out of stuffs since they don't project the impact of the promotions that they have at the time, and you get strange robo calls that states that you will be getting a shipment soon although you won't get it for another week.
i have filed a complaint, like many others, on Better Business Bureau and it took them over a month to answer. In addition to that the answer they provided are not satisfactory and does not address my complaint. i'm done with them.