Have you asked her to join the site? If not, this is just a post to watch other people's misery. I don't see any relevance in it any more. As you can see, most of the other experienced folks have backed off and not made any comments, because this is literally a "dead" issue.
Either have her join the site (it's free) or PM her my email address and I'll talk with her or there is nothing anyone (unfortunately) here can do.
I am not trying to be mean or harsh, but I am not going to sit back and watch this thread on misery.