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Old 01-29-2009, 08:31 PM   #1
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Shipment delayed in transit

I had an order from liveaquaria and we had an ice storm coming so I was going to call and put it on hold when I found out they held it anyway due to weather advisories (kudos to them). Next day they shipped. Then Fedex is claiming delay beyond their control and it's stuck at the destination warehouse. I didn't find out until a few minutes ago, so it's too late to drive there because they'll be closed. That will mean fish will have been in the bag for over 48 hours. Do they survive that? Just wondering because I'll probably be getting them tomorrow afternoon. I'm sure liveaquaria will have no problem with refunds for dead or dying arrivals, but I'd just as soon the fish made it. Anybody have similar situations?

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Old 01-29-2009, 08:38 PM   #2
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He might make it if it was warm enough. I`m sure the cold will get him. Sorry.
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Old 01-29-2009, 08:38 PM   #3
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I've had FW fish survive 3 day journeys, but not in this cold.
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Old 01-29-2009, 10:48 PM   #4
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I wouldn't imagine that the warehouse or truck wouldn't be using heat. I was more concerned with oxygen.
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Old 01-29-2009, 10:50 PM   #5
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What is it that you ordered? Just to know?
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Old 01-29-2009, 11:12 PM   #6
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2 blue tangs, 1 yellow tang, 2 black/white ocellaris clowns, 3 feather dusters.
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Old 01-29-2009, 11:16 PM   #7
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I would contact LA now and let them know what is going on and see what they have to say
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Old 01-30-2009, 12:13 AM   #8
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I'll bet they will make good on your order.
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Old 01-30-2009, 03:39 AM   #9
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i would think they would use some kind of heat packs.... if packed right should be fine for a couple days though i never done sw. i am sure they are using o2 vs just air so that will help.
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Old 01-30-2009, 08:18 PM   #10
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All dead. Fedex had 2 good chances to make good on this one. They are using 'force majeure' as an excuse because of weather. The delay was at their warehouse where the final delivery truck picks it up and I would have gladly gone there to get them. Then the Fedex driver called me to let me know he was on the way to my house and asked if our road was driveable. I told him I was at work and had taken the same road this a.m. and it was fine, especially for the van that he would be in. He claims to have tried but left all of his packages for this area at a business that acts as a drop point for them. I have never had a good experience with Fedex and have never had a single problem with USPS Express Mail or UPS. I just wish liveaquaria would drop Fedex and use a legitimate carrier. Liveaquaria is going to replace everything. They have been great to work with.
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