Originally Posted by mr_X
That's the shippers fault. they should have mailed them with a heat pack and a styro container.
I've dealt with reefcleaners several times and have had email conversations with John Maloney regarding shipping. They always pack everything very well using styrofoam and multiple heat packs. In addition there are warnings on the site and on the specific pages for certain livestock warning about shipping the items and making sure that you will receive them the next day. I know for a fact that the scarlet hermits have this warning. The op's location is NOT a next day delivery for express mail out of FL so it isn't suprising that there was loss.
That being said John is a really fair guy and wouldn't be suprised if he worked with you, but you may have to wait till it's warmer.