Sweet, yes I think so. I was a loyal customer to The Fish Store. I bought my first setup there and went back often for fish and other products. I spent a lot of money there. I had an incident with some ghost shrimp and neons and went to return the shrimp. They absolutely did not believe my story. They thought I was lying, told me I was wrong, showed me books with photos to try to prove their point. They were horribly rude, very arrogant and had the worst customer service ever. I had my mother with me at the time and she's not the type of person to speak up and cause a huff with a store clerk, but even she was so mad. We told them their customer service was terrible, that we do not deserve to be insulted like this for a simple return, and told them we would never again go back to the store. I never have gone back and never will. I've never had such a bad experience in retail.
I found this on the internet it I relate pretty well to those reviews:
Maybe they have new staff, or maybe it just hasn't happened to you yet. I don't know...