I would like to share a recent experience with all you local reefers about an LFS
in our area. The name is "Aquatic Treasures." It is located in Highland, Illinois. Now i have been visiting this store for the better part of a year. the first six months of which i had never been to another LFS
before so i had nothing to compare it to. Since i have been going there i have had many instances when i have received somewhat less than par advice/customer service. the first instance was before i met you all here on aquarium advice. i was looking to add an urchin to my tank and was unaware at which ones were reefsafe. so i did what any newb would do and went to the LFS
. the owner told me that a pencil urchin would do great and was one of the few urchins that were reefsafe. so i bought it, took it home and put it in. a few weeks later nearly all my coralline algae was gone and some corals. i noticed that it was the urchin so i removed him and went back to the LFS
. the same guy that told me it was reef safe no renigged and said that they were not reefsafe and that i had no business putting an urchin like this in my tank. he also went as far as to say he never told me it was ok to put in a reeftank. he gave me 5 feeder goldfish as compensation for the urchin and the trouble it caused. so i said ok one mistake fine i can get over that. then 2 weeks ago i had some problems with a skimmer fitting in my sump and decided i would go check them out. to make a long story short he had a skimmer that he said would work, but it didn't. It would have had to have been adjusted 24 hours a day 7 days a week in order to operate correctly. so again i took it back and he said he would not refund me for the skimmer becasue they don't do returns. now i had had the skimmer running for a total of about 30 hours. then i saw a sign on there door that says return on dry goods, in store credit only. so after going back and forth he said he would give me in store credit but he was not happy about it.
a few days later my mother goes in there to purchase some water and he says that the skimmer did not work because he had forgotten to give me a part and so he wasn't going to give me store credit. now i'm supposed to go back up there and TALK to him about it after i have already purchased a new skimmer. i'm sorry that this thread was so lengthy but i just thought that it would be a good thing to let you all know " that i was very unhappy with the customer service that i recieved." if anyone has any questions feel free to ask. there are more details but i didn't want this thread to go on forever.
This topic was merged with another topic in the same forum.