big al's online - Page 2 - Aquarium Advice

**Fishyfanatic** · 09-01-2005, 09:55 PM

I had to do that too JC. I forgot to order the light bulbs for the light strip but they gladly altered the order for me and took money off for shipping since it was delayed. I guess it just depends on what kind of mood they are in. That woman who answers the phone was very nice and polite to us. It's the only place that we'll ever order equipment from. It may take a few more days, but it saves you tons of money in the long run. Order on Wednesdays, double points.

rich311k · 09-01-2005, 09:58 PM

I am in the same boat as you. I order on Monday didn't ship for a few days now I have to wait until Tuesday for my prime and my macro ferts.

I maw try Drs. Fosters and Smith the next time.

Volker · 09-01-2005, 10:13 PM

Yeah, the adding of items / change the order they could really allow

I had no issues so far with them besides that one item arrived damaged.
They sent the return address label (could e-mail that, would be nice) and I had the option of replace or refund. Now to accellerate the process I immediately ordered the same item again (and paid it again) but that was fine with me.
And don't forget, on Wednesday till Thursday at noon you receive double VIP points

And no, I'm not affiliated with them, eh

jrp1588 · 09-01-2005, 11:22 PM

Well I just got a single item

penpitt · 09-01-2005, 11:38 PM

In the beginning I always had good luck with bigals, but the last 3 orders took them over a week to ship. I always order on weds to get double points but it never seems to ship until the following thurs or fri.

squealor · 09-03-2005, 07:36 PM

So strange, I use Big Al's all the time and it never takes more than 24 hours for them to ship out. And I've used them A LOT.

I tried to add something to my order once and couldn't, but it was b/c they had already packed it up so fast. I always order on Wednesday (double points) and it's on my doorstep Monday or Tuesday... less than a week from hitting submit till I have it.

jrp1588 · 09-04-2005, 12:59 AM

Well now I'm confused. UPS shipping status just informed me that it has "received billing information" today...just yesturday it said it was in Indianapolis...Did the thing get broken or something so they had to reship it? Stupid thing...

mobiusnu · 09-04-2005, 02:36 AM

I've bought stuff from them several times. And, yes, they are slow.

jrp1588 · 09-04-2005, 12:56 PM

OK, looks like UPS's tracking thing just got messed up for a day. Now it says it's back in Indy.

cinciboy · 09-05-2005, 06:54 PM

I have bought from Bigals lot of times.. Shipping is little slower... but very good price and also free shipping when u pay thru ur Bank a/c

09-01-2005, 09:55 PM	#11
Fishyfanatic Aquarium Advice Addict Community Moderator Join Date: Dec 2004 Location: Illinois Posts: 10,303 Images: 15	I had to do that too JC. I forgot to order the light bulbs for the light strip but they gladly altered the order for me and took money off for shipping since it was delayed. I guess it just depends on what kind of mood they are in. That woman who answers the phone was very nice and polite to us. It's the only place that we'll ever order equipment from. It may take a few more days, but it saves you tons of money in the long run. Order on Wednesdays, double points. __________________ Vote for Aquarium Advice 10 Gallon Lake Malawi Cichlid Fry 29 Gallon Community 55 Gallon Community 55 Gallon Lake Malawi Cichlid Fry 150 Gallon Lake Malawi Cichlid

09-01-2005, 11:38 PM	#15
penpitt Aquarium Advice Freak Join Date: Jan 2005 Location: Chandler,Az Posts: 274 Images: 3	In the beginning I always had good luck with bigals, but the last 3 orders took them over a week to ship. I always order on weds to get double points but it never seems to ship until the following thurs or fri. __________________ 80 gallon [acronym="Freshwater"]FW[/acronym]:3 clown loaches, 2 angels, bloodfin tetras and 1 albino BN pleco,1 Farlowella. 46 gallon [acronym="Freshwater"]FW[/acronym]: kuhli loaches, otos, black neon and black phantom tetras, 3 pitbull plecos. 50 gallon [acronym="Saltwater"]SW[/acronym]: 1 green spotted puffer

09-05-2005, 06:54 PM	#20
cinciboy Aquarium Advice Freak Join Date: Dec 2004 Location: Hyderabad, India Posts: 201 Images: 8	I have bought from Bigals lot of times.. Shipping is little slower... but very good price and also free shipping when u pay thru ur Bank a/c __________________ -------------------------------------------------------- 42 Gal Tank 6 Boesmani Rainbow Juveniles 4 mixed rainbows 6 German Rams 2 Clown Loaches 1 Pleco 1 Catfish Gravel with Drift wood, plant scaping

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09-01-2005, 09:58 PM	#12
rich311k Aquarium Advice Addict Moderator Emeritus Join Date: Jul 2005 Location: Long Island, NY Posts: 8,972 Images: 35	I am in the same boat as you. I order on Monday didn't ship for a few days now I have to wait until Tuesday for my prime and my macro ferts. I maw try Drs. Fosters and Smith the next time.

09-01-2005, 10:13 PM	#13
Volker Aquarium Advice Apprentice Join Date: Aug 2005 Location: Branford, Connecticut Posts: 44	Yeah, the adding of items / change the order they could really allow I had no issues so far with them besides that one item arrived damaged. They sent the return address label (could e-mail that, would be nice) and I had the option of replace or refund. Now to accellerate the process I immediately ordered the same item again (and paid it again) but that was fine with me. And don't forget, on Wednesday till Thursday at noon you receive double VIP points And no, I'm not affiliated with them, eh

09-03-2005, 07:36 PM	#16
squealor Aquarium Advice Regular Join Date: Jul 2005 Location: Boston, MA Posts: 64	So strange, I use Big Al's all the time and it never takes more than 24 hours for them to ship out. And I've used them A LOT. I tried to add something to my order once and couldn't, but it was b/c they had already packed it up so fast. I always order on Wednesday (double points) and it's on my doorstep Monday or Tuesday... less than a week from hitting submit till I have it.

09-04-2005, 02:36 AM	#18
mobiusnu Aquarium Advice Activist Join Date: Jan 2005 Location: SoCal Posts: 120	I've bought stuff from them several times. And, yes, they are slow.