big al's online - Page 4 - Aquarium Advice

pondmom · 09-07-2005, 09:21 PM

Not every retailer/vendor ships the day it was ordered!!
Some are 24hours/others are 48.

I deal with this everyday in my line of work

jrp1588 · 09-07-2005, 09:26 PM

Well either way, I got my light now. It works great. I am happy.

aqh88 · 09-07-2005, 09:29 PM

I've put in more orders to bigals than I can count. Both small 2-3 items and large orders of a couple $100 with no problems. Shipping has always been at least average if not quite fast and there's never been a mistake. The shipping prices though are a bit higher than some other sites even though their products are a bit lower. Sometimes I order from drsfostersmith because after I add in the shipping it actually comes out cheaper even though their products usually have a higher price tag.

BrianNY · 09-08-2005, 11:02 AM

I've found them to be quite good. You must remember that they can only ship what they have in stock. Sometimes they know merchandise will be arriving to them within a week and they hold the entire order to consilidate shipping costs. If they are out of stock and not expecting to receive in a timely manner, they will call to inform you. It's hard to expect better service then that. [acronym:efcf9bbfc1="Just My Opinion"]JMO[/acronym:efcf9bbfc1]

Pufferpunk · 09-08-2005, 11:39 AM

I have never had any issues w/Big Als. I'm not usually too concerned w/shipping time, unless it's live. They have replaced a heater that was over a year old. Once the order is placed into their computers, they can't add to them.

**Fishyfanatic** · 09-08-2005, 02:14 PM

They can change orders. Ive had to have it done a few times. They have to cancel the current order and make a new one. But they never appeared aggrivated about it.

**Zagz** · 09-08-2005, 03:12 PM

Quote:

Originally Posted by Fishyfanatic

They can change orders. Ive had to have it done a few times. They have to cancel the current order and make a new one. But they never appeared aggrivated about it.

I've cancelled an order and had no problems, until it is on the shipping trucks you can change or cancel.

TankGirl · 09-08-2005, 04:02 PM

I have never had a problem with them. Normally I get my package within 3-4 days of my order, which is about the fastest I get anything with standard shipping online.

I have had to return an item and I just called them and it was absolutely no problem, and they refunded my money promptly.

crazycat · 09-08-2005, 04:37 PM

my 2 cents...

i just placed an order on bigals today at about 9:30 am (double points!). i just received an email (4:30 pm) that my order has shipped. usually i get the shipping email by the next day at the latest. i find that they have the best prices around on most things, and they've always been fast shippers for me.

caribou · 09-11-2005, 10:57 PM

I've really had good luck ordering from Big Al's and they've always handled my returns very well also (just follow their coustomer service instructions). In many cases they've shipped faster that Foster&Smith which is a lot closer to me.

09-07-2005, 09:21 PM	#31
pondmom Aquarium Advice Freak Join Date: Oct 2002 Location: Minneapolis, MN / Las Vegas,NV Posts: 267 Images: 15	Not every retailer/vendor ships the day it was ordered!! Some are 24hours/others are 48. I deal with this everyday in my line of work __________________ Happy Ponding ~pondmom http://community.webshots.com/user/pondmom39 5000gal + outdoor pond 125 [acronym:7391129fc3="Gallon"]gal[/acronym:7391129fc3] [acronym:7391129fc3="Freshwater"]FW[/acronym:7391129fc3] tank

09-08-2005, 11:39 AM	#35
Pufferpunk Aquarium Advice FINatic Join Date: Feb 2003 Location: Chicago Posts: 641 Images: 11	I have never had any issues w/Big Als. I'm not usually too concerned w/shipping time, unless it's live. They have replaced a heater that was over a year old. Once the order is placed into their computers, they can't add to them. __________________ The Puffer Forum http://www.thepufferforum.org/ Pufferpunk's Tanks http://wetwebfotos.com/Home?actionRe...ew&userID=1918

09-08-2005, 02:14 PM	#36
Fishyfanatic Aquarium Advice Addict Community Moderator Join Date: Dec 2004 Location: Illinois Posts: 10,254 Images: 15	They can change orders. Ive had to have it done a few times. They have to cancel the current order and make a new one. But they never appeared aggrivated about it. __________________ Vote for Aquarium Advice 10 Gallon Lake Malawi Cichlid Fry 29 Gallon Community 55 Gallon Community 55 Gallon Lake Malawi Cichlid Fry 150 Gallon Lake Malawi Cichlid

09-08-2005, 04:02 PM	#38
TankGirl Aquarium Advice Addict Moderator Emeritus Join Date: May 2003 Location: Richmond VA Posts: 8,279 Images: 16	I have never had a problem with them. Normally I get my package within 3-4 days of my order, which is about the fastest I get anything with standard shipping online. I have had to return an item and I just called them and it was absolutely no problem, and they refunded my money promptly. __________________ TG Central Virginians click here and join the Regional Forum! View My Gallery Here

09-08-2005, 04:37 PM	#39
crazycat Aquarium Advice FINatic Join Date: Jan 2005 Location: nyc Posts: 597 Images: 19	my 2 cents... i just placed an order on bigals today at about 9:30 am (double points!). i just received an email (4:30 pm) that my order has shipped. usually i get the shipping email by the next day at the latest. i find that they have the best prices around on most things, and they've always been fast shippers for me. __________________ don't turn your back on the ocean.

09-07-2005, 09:26 PM	#32
jrp1588 Aquarium Advice Addict Join Date: Jul 2005 Location: Evansville, Indiana Posts: 1,256 Images: 13	Well either way, I got my light now. It works great. I am happy.

09-07-2005, 09:29 PM	#33
aqh88 Aquarium Advice Activist Join Date: Jul 2005 Location: Iowa Posts: 114	I've put in more orders to bigals than I can count. Both small 2-3 items and large orders of a couple $100 with no problems. Shipping has always been at least average if not quite fast and there's never been a mistake. The shipping prices though are a bit higher than some other sites even though their products are a bit lower. Sometimes I order from drsfostersmith because after I add in the shipping it actually comes out cheaper even though their products usually have a higher price tag.

09-08-2005, 11:02 AM	#34
BrianNY Aquarium Advice Addict Moderator Emeritus Join Date: Sep 2003 Location: NY Posts: 4,248 Images: 18	I've found them to be quite good. You must remember that they can only ship what they have in stock. Sometimes they know merchandise will be arriving to them within a week and they hold the entire order to consilidate shipping costs. If they are out of stock and not expecting to receive in a timely manner, they will call to inform you. It's hard to expect better service then that. [acronym:efcf9bbfc1="Just My Opinion"]JMO[/acronym:efcf9bbfc1]

09-11-2005, 10:57 PM	#40
caribou Aquarium Advice Freak Join Date: Dec 2004 Location: nebraska Posts: 214	I've really had good luck ordering from Big Al's and they've always handled my returns very well also (just follow their coustomer service instructions). In many cases they've shipped faster that Foster&Smith which is a lot closer to me. __________________ 90 [acronym:e9dadb358f="Gallon"]gal[/acronym:e9dadb358f] planted, [acronym:e9dadb358f="Carbon dioxide"]CO2[/acronym:e9dadb358f], angels, neons, GN Plecos, GB Rams, Corys,Clown Loaches 90 planted, under construction, [acronym:e9dadb358f="Carbon dioxide"]CO2[/acronym:e9dadb358f] 2.9 [acronym:e9dadb358f="Watts Per Gallon"]wpg[/acronym:e9dadb358f]

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