first big als online purchase. how did yours go? - Aquarium Advice

mr funktastic · 01-16-2006, 08:34 PM

i just bought 2 18" power glo lights because all the stores around me were completly sold out. and i would have had to wait at least a week for stock to come in and that was only if if came in that shipment. i was wondering roughly how long it took most peoples orders to come in. were your orders complete when u got them. if something was broken was it replaced free or did u have to pay? any experience at all i would love to hear about. thanks in advance

**Devilishturtles** · 01-16-2006, 08:37 PM

I've never had any problems with Big Als, and even coming from Canada, their packages reach me here on the East Coast, in less than 4 days usually.

mr funktastic · 01-16-2006, 08:41 PM

i was hoping to get it on or before friday and i am not far from toronto so i dont think this will be a problem. what did u order exactly? it all arrived as you expected and undamaged? thanks

rich311k · 01-16-2006, 08:47 PM

I have order bulbs and fixtures from them. They all arrived in good shape usually in 3 days.

**Fishyfanatic** · 01-16-2006, 09:05 PM

I get my shipments around 4 days and have never had a problem. One time I did have a defective timer. I called Big Al's and they gave me a RA number to write on the box when I shipped it back. They paid for return shipping PLUS the shipping of the new item. They could have just let me keep the broken timer since shipping probably cost more sending it back to them than the actual timer. But other than the manufacturers defective timer, I've never had anything broke and I've ordered two light strips and about 10 bulbs.

**Devilishturtles** · 01-16-2006, 09:25 PM

Quote:

Originally Posted by mr funktastic

i was hoping to get it on or before friday and i am not far from toronto so i dont think this will be a problem. what did u order exactly? it all arrived as you expected and undamaged? thanks

I've ordered a Protein Skimmer, heater, and Fluval internal filter from Big Als. Everything always packaged amazingly well, no damages.

TrickyD119 · 01-16-2006, 09:39 PM

I've ordered from them on 5 previous occasions and up until my most recent order I was 100% satisfied.

This past order isn't even that bad, but just [acronym:a3a07461fd="For your info"]FYI[/acronym:a3a07461fd] I placed the order on the 10th of this month, they notified me on the 13th that one of the items in my order wasn't actually in stock and today, the 16th, I finally received a tracking number for the rest of the order.

It will be roughly a 10 day turnaround by the time my order actually arrives this time.

All previous orders had been 5 or less.

mr funktastic · 01-16-2006, 10:14 PM

that is pretty good. where exactly do they ship out from? is there a big wherehouse in canada that they ship from or do they ship it from the nearest store to you? i really hope my order comes in undamaged because i dont want to go through the whole process of sending it back and then them sending it again. my mom has never liked the online and she offered to take me to get it next week when the store got there stock back in but i said this would be faster. so i am really hoping it comes in before friday so i can rub it in her face lol.

sherry · 01-17-2006, 12:46 AM

big als is incredible. their customer service is fantastic. They will go out of their way to make you happy. at least they did that for me.

I honestly would never hestitate to do business with these people. They are truly incredibly good.

Jchillin · 01-17-2006, 09:21 AM

I ordered almost all of the equipment for my 75 [acronym:683ebfa428="Gallon"]gal[/acronym:683ebfa428] from BigAls. Heaters, Fluval, thermometer, etc. All arrived on time and in good condition.

01-16-2006, 08:34 PM	#1
mr funktastic Aquarium Advice Addict Join Date: Jun 2005 Location: alliston, ON Posts: 2,220 Images: 17	first big als online purchase. how did yours go? i just bought 2 18" power glo lights because all the stores around me were completly sold out. and i would have had to wait at least a week for stock to come in and that was only if if came in that shipment. i was wondering roughly how long it took most peoples orders to come in. were your orders complete when u got them. if something was broken was it replaced free or did u have to pay? any experience at all i would love to hear about. thanks in advance

01-16-2006, 09:05 PM	#5
Fishyfanatic Aquarium Advice Addict Community Moderator Join Date: Dec 2004 Location: Illinois Posts: 10,303 Images: 15	I get my shipments around 4 days and have never had a problem. One time I did have a defective timer. I called Big Al's and they gave me a RA number to write on the box when I shipped it back. They paid for return shipping PLUS the shipping of the new item. They could have just let me keep the broken timer since shipping probably cost more sending it back to them than the actual timer. But other than the manufacturers defective timer, I've never had anything broke and I've ordered two light strips and about 10 bulbs. __________________ Vote for Aquarium Advice 10 Gallon Lake Malawi Cichlid Fry 29 Gallon Community 55 Gallon Community 55 Gallon Lake Malawi Cichlid Fry 150 Gallon Lake Malawi Cichlid

01-17-2006, 09:21 AM	#10
Jchillin Aquarium Advice Addict Moderator Emeritus Join Date: Nov 2004 Location: New York, NY (The Big Apple) Posts: 12,976 Images: 47	I ordered almost all of the equipment for my 75 [acronym:683ebfa428="Gallon"]gal[/acronym:683ebfa428] from BigAls. Heaters, Fluval, thermometer, etc. All arrived on time and in good condition. __________________ _________________________________

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01-16-2006, 08:41 PM	#3
mr funktastic Aquarium Advice Addict Join Date: Jun 2005 Location: alliston, ON Posts: 2,220 Images: 17	i was hoping to get it on or before friday and i am not far from toronto so i dont think this will be a problem. what did u order exactly? it all arrived as you expected and undamaged? thanks

01-16-2006, 08:47 PM	#4
rich311k Aquarium Advice Addict Moderator Emeritus Join Date: Jul 2005 Location: Long Island, NY Posts: 8,972 Images: 35	I have order bulbs and fixtures from them. They all arrived in good shape usually in 3 days.

01-16-2006, 09:39 PM	#7
TrickyD119 Aquarium Advice Apprentice Join Date: Mar 2005 Location: Alabama Posts: 10	I've ordered from them on 5 previous occasions and up until my most recent order I was 100% satisfied. This past order isn't even that bad, but just [acronym:a3a07461fd="For your info"]FYI[/acronym:a3a07461fd] I placed the order on the 10th of this month, they notified me on the 13th that one of the items in my order wasn't actually in stock and today, the 16th, I finally received a tracking number for the rest of the order. It will be roughly a 10 day turnaround by the time my order actually arrives this time. All previous orders had been 5 or less.

01-16-2006, 10:14 PM	#8
mr funktastic Aquarium Advice Addict Join Date: Jun 2005 Location: alliston, ON Posts: 2,220 Images: 17	that is pretty good. where exactly do they ship out from? is there a big wherehouse in canada that they ship from or do they ship it from the nearest store to you? i really hope my order comes in undamaged because i dont want to go through the whole process of sending it back and then them sending it again. my mom has never liked the online and she offered to take me to get it next week when the store got there stock back in but i said this would be faster. so i am really hoping it comes in before friday so i can rub it in her face lol.

01-17-2006, 12:46 AM	#9
sherry Aquarium Advice FINatic Join Date: Feb 2004 Location: new york city Posts: 539 Images: 2	big als is incredible. their customer service is fantastic. They will go out of their way to make you happy. at least they did that for me. I honestly would never hestitate to do business with these people. They are truly incredibly good.