I'm scared - can PetSmart halt a return transaction?

[crazychomp]

I bought a HOB filter the other day for my quarantine tank feeder tank for the Aro. Long story short - I returned it today, but I forgot to include one of the filter medium. They didn't notice and I forgot to place it back in after washing it. It possible for retail stores to reverse the returned funds on my debit card if they discovered it was incomplete after the matter?

I just want to know in GENERAL too, just in-case.

Thanks guys!

 

[mfdrookie516]

Im sure its possible, but i doubt they would. They would end up having to put another one in anyways, i would call them and tell them and see what they say

 

[crazychomp]

Sounds good. I hate it when this happens... its only $50 but still... unneeded stress.

 

[mfdrookie516]

hey, $50 in these days is alot of money

 

[benni]

take it from some on that works retail what is going to happen is they will insept the product when it is found that the filter media missing they will either replace it or send it back to the vendor. No Harm No Foul

 

[lmetcalf]

i agree. I don't think they have the authorization to charge you for something (whether it be a charge or re-charge) wihout your express permission.

Either way, if you used a debit card, they would need to input your PIN

 

[benni]

You are exacly right

 

[crazychomp]

Phew... dodged a bullet there

Thanks guys!

 

[Petsmart Chick]

Our managers would just take it in as a damaged product and it would probably get thrown away so no worries.

 

[slevin3]

Yep, it's their fault for not catching it. I work in retail as well and when something like that happens, it's completely our fault.

 

[cabezon]

Our managers would just take it in as a damaged product and it would probably get thrown away so no worries.

thrown away I could really use it.

 

[mgamer20o0]

shouldnt have returned it then....

 

[cabezon]

shouldnt have returned it then....

I'm not OP.

 

[WhiteDevil]

No they will not "Halt" a return unless its missing vital parts, medium is not vital.

I would take it back but to be honest they will just throw it away, its useless to them, the filter will go back to the vendor if that is the rules of that particular vendor.

I do returns processing for a living and I get alot of crap back that shouldnt have been returned but no they will not reverse the credit back to you.

Dont worry. I know that petsmart wont because two different stores I frequent alot have discussed this with me when I asked them before, in a rush or preoccupied people forget things, if it was the motor or something hard to obtain part for the filter then they would Phone you first and ask politely to return or come in and redo the entire transaction.