I was at a local LFS about a week ago, and was kind of shocked by what happened. Granted, I know from my previous experience that LFS seem not to care too much about informing new fish owners of the cycling process, but this still baffled me. A woman came and in, and started looking at the cichlids. The LFS owner I'm guesing came over and asked if she wanted help. She said she needed fish because some of hers had just died. She said 4 died of the original 8 and she wanted to buy new fish. The LFS owner asked how long her tank had been set up, and she said "just today". He, thankfully, told her not to put the cichlid in as it would "take care of the other fish" for her, but all he told her was to wait 24 hours before adding more fish! I was completely astonished. NO mention of why or anything. The woman added that "she bought some of that stuff in a bottle to add to start the tank", and he nodded and said, just wait 24 hours to add more fish! I just don't understand why people at LFS can't MENTION the cycling process?