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Old 12-04-2013, 06:51 PM   #671
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as far as i see it, they have to compensate for potential buyers not being able to actually see the fish and assess them to their standards. personally i think that if an online seller can offer a 14 day guarantee on sw fish, theres no reason brick and mortar stores cant offer something, even if its a 7 day guarantee.
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my 125g Sw...Round 2!http://www.aquariumadvice.com/forums...220171-33.html
ever see someone cut a 125g in half??
http://www.aquariumadvice.com/forums...-286438-4.html
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Old 12-04-2013, 06:55 PM   #672
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I agree with that assessment. Most brick and mortar offer no guarantees on saltwater fish. I've even offered to bring in water for them to test, and still no luck.
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Old 12-04-2013, 07:02 PM   #673
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Quote:
Originally Posted by Airgoose2222 View Post
I agree with that assessment. Most brick and mortar offer no guarantees on saltwater fish. I've even offered to bring in water for them to test, and still no luck.
when i lost 2 flame angels from the same LFS back to back, they wouldnt do anything at all. it took a call to corporate AND a corporate-forced return call from the LFS manager to get my refund. i will however give them credit in that they refunded me BOTH fish prices....which i wasnot asking for.
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my 125g Sw...Round 2!http://www.aquariumadvice.com/forums...220171-33.html
ever see someone cut a 125g in half??
http://www.aquariumadvice.com/forums...-286438-4.html
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Old 12-04-2013, 07:48 PM   #674
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I offered to bring in the dead fish and a water sample but no go. The least they could have done is offer me the sale percentage off another fish. The fish were all %30 off for black friday. The guy on the phone didnt even seem too sorry about it so well, I guess I wont be buying anymore fish from them. This was my first fish Igot from that store as they are notoriously expensive on everything. Their corals are to die for though, and they have been rally good purchases in the past so I figured why not try a fish. I would have felt better if the guy seemed bummed about the death but he didnt even care. Not a good attitude if you ask me.

Gonna try to send a message to my choice lfs who has the copperband and blonde naso and see if he cant do a package deal for them both. He was asking 90$ for the blonde and $50 for the butterfly. He said he could go 80$ on the blonde so maybe he will move a little bit more. lol I'd love to have that copperband, he was actually chasing chromis for mysis, it was so funny to see a copperband so aggressive with food.
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Old 12-04-2013, 08:08 PM   #675
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the thing that ive notcied (in terms of lfs/buyer relationships) is that they need to understand that you are a valuable RETURN customer that when treated correctly, will return time and time again to spend excessive amounts of money on this hobby. (dont lie its excessive ) if they dont care enough to recognize you as an experienced hobbyist then they arent going to do squat to keep you as a customer.
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my 125g Sw...Round 2!http://www.aquariumadvice.com/forums...220171-33.html
ever see someone cut a 125g in half??
http://www.aquariumadvice.com/forums...-286438-4.html
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Old 12-04-2013, 09:03 PM   #676
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Carey: I secretly want you to have that copperband! They are one of my favorite fish so far. Actually, I know nothing about them other than I like the way they look, and I've learned a little from your thread, but if anyone can keep one successfully, It would be you When we go to the semi-local fish store, my 9 year old chooses that fish every time! To their credit, they have steered me away from buying one since my tank is still young...but at the same time, they let me buy other things that I probably shouldn't have bought.

Send a photo when you get him
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Old 12-04-2013, 09:53 PM   #677
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It's always harder with livestock. I know that 3 out of 5 LFS in my area will replace a $100-$500 light fixture if it breaks under warranty. They don't tell customers to call the manufacturer. They give the customer a new light and send the defective product back to the manufacturer. I have had this happen to me. Brought my burnt out light and got it replaced on the spot.
With livestock you see more of the "caveat emptor" (buyer beware) doctrine apply. I know that Vividaquariums has a 7 day guarantee and another LFS near my home has 24 hr guarantee. However, most stores will say "we guarantee that fish is fit for sale but you should use your own judgment". One thing for sure, it's never fun to lose fish especially expensive one.
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Old 12-05-2013, 12:06 AM   #678
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I'm really sorry Carey, it is always tough losing fish (we have all had our share of deaths, I know I have).

It is a shame the shop will not help at all, or at the least be a bit sympathetic. It stinks dealing with people with a poor attitude.

Hope you can feel better soon!
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Old 12-05-2013, 04:13 AM   #679
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I am also sorry for your loss. One of my LFS offer a 48 hour %50 refund if you loose a sw wish. They only give it in livestock store credit but it is better than nothing. I had a black occ clown that didn't make it 48 hours but I we out of town. My wife saw it and the LFS honored it when I got back because they checked my account and saw that I spend plenty and they all know me. It was nice that they even trusted me and passed on testing my water.
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Old 12-05-2013, 01:10 PM   #680
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The 50% is better than most. That is probably their cost , so it is a wash for them, but with store credit, they know they are getting you to buy something else.

Since I've never had a LFS do refunds, I am just used to taking the loss. I don't think that I would have any LFS left to buy from if I stopped buying from them after a fish died . I would not tolerate bad attitude/customer service though.
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