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Old 12-05-2013, 09:39 PM   #681
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Copper banded butterflies should remain in the ocean. Bottom line.
Think about a guarantee for live fish. Let's say we are all experts (which I do not consider myself), what about the other 90% of the population getting into the hobby? Just sit on this forum alone and answer all the "help" threads as I do. Give it 3 days. you will see the plethora of blind folks buying things and throwing them in their tanks with reckless abandon. You need but to click on my name and click "users other posts".
I would not guarantee anything but live arrival!
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Old 12-05-2013, 09:55 PM   #682
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With all due respect, it's not like the fish died of natural causes either... That's like taking your new car out and blowing the engine and taking it back asking for a new one under warranty.
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Old 12-05-2013, 10:03 PM   #683
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With all due respect, it's not like the fish died of natural causes either... That's like taking your new car out and blowing the engine and taking it back asking for a new one under warranty.
Doesnt mean its carys fault though, if it wasnt eating when she got it its the lfs fault! Still doesnt mean you shouldnt QT though... You cant blame everything on the lfs, am i right?
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Old 12-05-2013, 10:09 PM   #684
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I would not tolerate bad attitude/customer service though.
This is exactly what's not so cool about her story. Fine, don't replace the fish bc stores would be running out of business if they did due to a very limited market share they cater to unlike nationwide online fish stores.
A simple sorry would make any customer feel better about the loss of fish and $. In this case, the store dropped the ball and made the customer feel unappreciated.
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Old 12-05-2013, 10:13 PM   #685
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I agree they dropped the ball.
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Old 12-05-2013, 10:47 PM   #686
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People seemed to be shocked at just how effective a simple "im so sorry" is at diffusing situations when it comes to customer service. Heck i work in debt collection and its easily the one phrase i use the most (of course it has to be sincere)
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Old 12-06-2013, 12:13 AM   #687
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With all due respect, it's not like the fish died of natural causes either... That's like taking your new car out and blowing the engine and taking it back asking for a new one under warranty.
I was just talking about this with the owner of my LFS today, who knows his stuff. He said that about 10% of fish shipped from overseas will die in transit. Another 10% will die in transit from a distributer to your LFS. They will actually refund up to 10% to the LFS. Once the LFS gets the shipment, they will almost always lose some within a week, in-store, due to shipping stress. Those that are sold will not all make it due to that pending issue of the stress of shipping or doe to improper acclimation and/or tank conditions.

I think it is unfortunately just part of the process. It is not the LFS fault that the original people that catch these fish in Fiji, RefSea or wherever ship our fish in tiny bags and that they stress. It stinks, but it is a reality of the hobby we are in.
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Old 12-06-2013, 03:02 AM   #688
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I wasnt looking for a replacement fish, what I would have been thrilled with was getting a replacement one at the sale price on black friday which was 30%. But the least I would have been satisfied with was absolutely ANY indication that they cared. The guy was brusque on the phone and his attitude was tough luck. Just made me feel crappy after losing a fish, a little empathy would have been appreciated. I had several people say how sorry they were on this board, and I dont give them my hard earned money or help them with their sales events. My reef club was there helping THEM that day, I was there as a board member to show support and just saw the naso. I had planned on getting it from another LFS but it was a beauty and the store has always treated my fellow club members very well so I figured it was a safe bet.

Mr.X, the fish in question here isnt the copperband, its the naso tang. And you know I am on ALOT, I see people constantly add things to their tanks that are just asking for trouble. I do my best to give my experience and opinion but some people just dont listen, and there are of course those that do zero research and wonder why things didnt work out. My attempts at the copperband are done with full knowledge of what the outcome can be. If you dont remember I kept a copperband for over a year successfully, it would still be alive today I am sure if I hadnt killed it by mistake when I dosed that flatworm exit. I guess in a way i am trying to recapture that success with the first copperband. Right or wrong, thats the reason I have tried 2 times since he died. I may, "may" give it one more shot. I just sent a message to the orginal lfs guy that got me the first butterfly that did well, he had a copperband that was eating like a total pig when i saw him a week or so ago. If that lfs cant get me a good copperband I will drop that fish from my lists and cease to try. As for the naso, the same lfs has a blonde that I may buy. Not sure what happened to the naso I had, he appeared healthy, my water tests all zeros except for some phosphates and no one was bullying him. He just didnt eat. He was stressed and didnt acclimate to the new tank like I had hoped. My bad? Maybe. Maybe it would have happened with anyone who had purchased him. I will never know. But I can sleep well knowing I tried my best to give him a good happy home.
Sorry its so long again, but I just had to get my thoughts out.
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Old 12-06-2013, 03:14 AM   #689
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I wasnt looking for a replacement fish, what I would have been thrilled with was getting a replacement one at the sale price on black friday which was 30%.
Given the fact that most stores (at least in my area) have a mark up of 100%-200% on saltwater fish asking for a 30% discount wasn't a lot especially since you had bought a fish from them before that died. Plain stupid way of doing business on their part.
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Old 12-06-2013, 03:19 AM   #690
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I know its not the same water but i paid $65 for a pleco and it died in the bag on the drive home i rang the fish store straight away and the guy was upset that it died on me so he gave me one for free i was just ringing to let him know and just warn him about the other fish.

Also i read about you having chromis before carey they do add so much more activity to the tank i love mine but sadly it is true they do just die randomly i have only lost one tho good luck with yours
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