Go Back   Aquarium Advice - Aquarium Forum Community > Saltwater and Reef > Saltwater & Reef - Getting Started

Join Aquarium Advice Today
Thread Tools Search this Thread Display Modes
Please support our sponsors and let them know you heard about them on AquariumAdvice.com
Old 03-06-2005, 11:02 AM   #1
Aquarium Advice Apprentice
Join Date: Nov 2004
Location: Ohio
Posts: 15
Liverocks.com and DHL

I thought I would post notes between me and liverocks.com about my order this week:

Hi Z

The weather system moving through the north east has forced me to cancel shipping for two days. All shipments with DHL go through their hub in Cincinnati OH. Your zip code in particular may be a problem for this storm. It is my understanding that you understand and accept the risk of shipping today.

Dear Mike:

We had 14 to 18 plus inches of snow last night. It took me three hours to get home last night and the kids school was canceled today.

I got up about 7 am to the sound of snowplows in the street and checked the DHL web site for an update. Said the package was in Cincinnati last night at 1:30am.

Called DHL at 8am and asked where the package was. Obviously, they didn't know. The customer service lady in Tempe, AZ found it amusing that I was stuck in the snow. She put a track on the package and changed it to a local hold. The local dispatch office is about 20 minutes from my home, so at 9 am I drove over there (with my 7 yr old daughter, since the kids were out of school).

They found it, treated it and me like it was special, and I was back home by 10!

Stuff is in there, saw several crabs and shrimp. The package was pretty cold, but things were moving. I couldn't tell which end was up on most of the rocks - does it matter?

Overall, I am very pleased. Thanks for shipping when it was questionable - it worked out well. I know you get a lot of complaints about DHL, but they worked great for me in a difficult situation.

Thanks again,


The rock is looking pretty sweet:


Zack followed up after the sale and I am pleased. I have about three good crabs, at least two mantis shrimp (one I already hand feed - I wanted him) and a couple other assorted stuff. I think I will order 15 pounds more in the next few weeks.

My ammonia is holding steady at between .25 and .50 on a Aquarium Pharmaceuticals liquid test kit. Some small amounts of brown diatoms are on the sand - I think the cycle is finishing.

Skimmer is getting very small amounts of gunk. I think I 'll add some snails this week.


Zanotti is offline   Reply With Quote
Old 03-06-2005, 11:40 AM   #2
Aquarium Advice Addict
lando's Avatar
Join Date: Mar 2004
Location: Savage, MN
Posts: 7,889
You know, i had a simlar experience with DHL. They could not find my adress so my package never go delivered during the day. It was scheduled for a morning delivery and by the afternoon it never showed up. I was on the phone pretty much all afternoon with either Mike from liverocks.com or DHL. While I was disapointed in the fact that my delivery was delayed due to a new driver not familiar with the area, the customer service I got from DHL was great. They made the effort to call me back with the status of the package and sent a driver out with it as soon as it made its way back to the hub. They even called later in the evenign to make sure I got the package and that everything was okay. Bitter/sweet I guess.
Your rock looks great!

Some people are like slinkies...they serve no real purpose yet can still bring a smile to your face when you push them down the stairs!:p
Have a great day! Brian
lando is offline   Reply With Quote
Old 03-06-2005, 08:47 PM   #3
Aquarium Advice Apprentice
Join Date: Nov 2004
Location: Ohio
Posts: 15
Just an update. The rock arrived on Wendesday and were all in the tank by 11am. I had one bag of Agraalive and 1 pound of lfs sand. Ammonia never went above 0.50, dropped to 0.25 for two days and now at 8:30 pm Sunday, they read zero. (I did the test three times to make sure I was right!)

Got a clean up crew of 10 blue legs, two lettuce nudis, 8 various snails and 1 brittle star. Wanted two peppermint shrimp, but was afraid they would just be expensive mantis food! Ready to go.

HOB Remora C has about 1/3 a cup of skim.

Two confirmed mantis shrimp. Anybody have the best way to catch them?

Oceanic 30 cube, Visitherm 200 watt heater, Remora C w/MJ1200, two Aquclear 30 PH. 40 # liverocks.com rock
Zanotti is offline   Reply With Quote

live, rock

Please support our sponsors and let them know you heard about them on AquariumAdvice.com

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Another reason NOT to ship DHL Sadielynn General Retailers 13 03-11-2007 07:56 PM
Live Rock Shipment Delayed... thanks alot DHL! slugo Saltwater Reef Aquaria 2 10-18-2005 08:53 PM
DHL messed up my lr.com shipping..........but JamesR Saltwater Reef Aquaria 20 02-10-2005 10:28 PM
liverocks.com lukasnca Saltwater Reef Aquaria 11 07-10-2004 03:46 PM
Rock coming tomorrow says DHL... This sound good as my set ? XXFirefighter Saltwater & Reef - Getting Started 13 04-12-2004 11:41 PM

» Photo Contest Winners

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2012 Social Knowledge, LLC All Rights Reserved.

All times are GMT -4. The time now is 06:10 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.