The only thing i've ever had this hapen to was a foot long pacu that kept hittiing against the tank so much it almost died...I moved it to a pond and it died about 30 minutes later.
And I think that might not qualify for the guarantee.
They might consider it your fault and not reimburse you.
I'm tired of getting pointless messages. If your going to start a conversation or ask me something, keep up with it.