You nailed it.. following is my reply from the manufacturer...
Thank you very much for contacting us regarding our products. All of your comments and questions are valuable. We use your feedback to create the most effective line of aquarium and pond products available.
Barbara in response to your question, each reagent bottle has a Lot # printed on the bottle. The last four digits are the month and year of manufacture. Example: Lot # 28A0108. This is a pH reagent manufactured in January of 2008. Wide Range pH, High Range pH, Ammonia, Nitrate, Phosphate, Copper, Calcium and GH all last for three years. Nitrite and KH will last for four years. Freshwater pH (low range) and Pond Care Salt Level will last for five years. I would not use or trust these kits after they have expired. The only level that should not be 0 ppm is your nitrate reading. Liquid Nitrate Test Kits from any manufacturer can have a common problem with their last test solution. For some companies, it is bottle number 3, but for us it is bottle number 2. One of the ingredients wants to solidify out of liquid solution. If the test bottle sits for any period of time, this can happen. If this does happen and the test is performed without Bottle # 2 mixed properly, then you can get a falsely low reading. I have never heard of falsely high readings with Nitrate Kits. I would try tapping your Bottle # 2 a few times on a table or counter top. This should loosen-up anything that has solidified. Then I would shake this bottle for about 2-3 minutes, to really mix it up. Try the test again and hopefully this will fix you problem. With regular weekly usage, this bottle should only need to be shaken for 30-60 seconds.
If you have any other questions or wish to discuss this further, please email back or give us a call at 1-800-847-0659.
Best Regards,
Nathan Fekula
Technical Service and Research
Mars Fishcare
50 EAST HAMILTON ST
PO BOX 218
CHALFONT, PA 18914-0218
E+nfekula@AQUARIUMPHARM.COM
Welcome to Mars Fishcare - Mars Fishcare
I did the banging and shaking am now at about 7
ppm for my nitrates. Is that ok? Also my water is clear but has a white haze. I changed out the carbon last night but is does not seem to have had an effect. Suggestions?
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