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Old 10-21-2004, 03:26 PM   #1
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???

I went to our LFS, whom I have been going to for the past three years now and was just reamed for shopping online. We staarted out buying exclusively from her, however we found the LiveAquaria's sells the SAME supplies for atleast half the price. We've had many positive expeirences with them and even paying for shipping charges we come out ahead. Take for instance sweetwaters zooplankton, at the LFS it is over $10, at live aquaria, they had a sale for the same brand $1.99, 1.29 if you bought 3, which I did. Where would you go? So we continued to buy fish from them, just not supplies (when we did buy from her we spent a lot of money). Then twice I picked up fish that had brooklynella and when two of them died less than 48 hours after buying them they would do nothing. We listened to her about what was wrong with the fish and it ended up being bad advice until I came here and was able to figure out what the problem was and save the rest of my fish before everybody died. Needless to say, I stopped buying fish from her. Then we bought our own RO/DI unit because for one, they never had enough water and two they had phosphates in there water (which I was advised to check from someone in the forum). She got mad at me for listening to people online, said that they didn't have a clue to what they were talking about. Mind you, EVERY piece of advice I have followed panned out to be true and correct on this website. Such as elimating phosphates and nitrates for an algea bloom instead of buying all those expesive medications! Anyways, yesterday I mentioned that when I used my new RO system I got a slight whitening on the rocks and she just blasted me. She said since I bought it online it was cheap (didn't bother to ask me what I bought), and if I bought her system I wouldn't even be asking. She was really laying into me about buying online. I still buy corals, but after how rude she was, she lost all of my business. I also think that her point of view has no basis. I have had only positive expeirences buying online. I have gotten a lot of need to know information online and on this forum. What I want to know is where is she coming from? Isn't she a business like everyone else? I know Walmart doesn't get beeped off when I buy milk from Publix. You just go where you get the most for your money. Also where you get the best quality. And as funny as it sounds, I have gotten only healthy livestock compared to the 50-50 chance I get with the LFS. Is there a side I am not seeing?
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Alex n Mary

150 gallon, 30g fuge/sump, 4.5 watt/gal VHO Lighting, 4" sand bed, 290 lbs LR, CDX-3 Nitrate/Phosphate filter

Female Naso "Isabell" or "Izzy", Emperor Angelfish, Flame Angel, Red Sea Sailfin tang "Bambi", Maroon Clown "Nani", 5 Chromis, 1 Aglae Blenny "Bengi" , Yellow Watchman Goby, pr of Banggai Cardinals, Lyretail Anthia, Six Line Wrasse

1 cleaner shrimp, Coral Banded Shrimp, lettuce nudibranch, 1 sand sifter stars, 1 tiny red brittle star "red", 1 tiny red and white banded serpent star, 2 tiny banded serpent stars, small orange Linkia starfish, assorted hermits and snails. Corals: star polyps, A ton of different types of mushrooms, yellow zooanthids, brown-orangish and light blue paly's, orange ricordia.

90g RR, W/D, 120 lb's LR SF eel, pygmy angel, pr sebae clownfish, 4 chromis. Star Polyps & Mushrooms
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Old 10-21-2004, 03:32 PM   #2
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Nope. Bugger the LFS! If that's the way they treat customers, I hope Darwin will eventually take of of 'em
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"But then again, fish do tend to eat one another. I often wonder ... if fish get awfully tired of seafood? What are your thoughts Hobson?"
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Old 10-21-2004, 03:36 PM   #3
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i am sorry to here about your bad experiance, i hate when local stores compete so much so that they push the customers (us) in the back. I like going to local fish stores and buying and supporting them even though there cant compete with online prices, sometimes it is better to pay for good help and advice, if your not getting that i say good riddins to bad help.
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Old 10-21-2004, 03:45 PM   #4
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Personally, I buy all online now. All the lfs in my area are way overpriced on live stock, and supplies. I am not against buying from a lfs, but I am against getting ripped off. I will be on the lookout for a good lfs in my area, that will be fair. But until then my business goes to the online retailer.

Oh I forgot, the longest lfs guarantee on fish in this area is 24hrs. Liveaquaria, I think is up to 16 days. I bought starfish from them for 24.99, it was melting away as soon as I acclimated it. Called them up, and with no questions asked they told me I could credit my account with them, or they would put it back on my card. I chose a credit! Oh Yea, no TAX!

Anyway, thats my 2!!
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Old 10-21-2004, 04:03 PM   #5
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This isn't just LFS's... my friend ownes a hobbie shop that specialises in RC cars... he loses big business to internet shops as do most small businesses.... there is just no way to compete really because they get much better prices because of the low overhead. Some people are just better at dealing with it than others. Obviously your LFS owner is just trying to shun out online stores/resources because she is hoping to buy back your business by trying to prove others wrong. Obviously there are a few major things that make the LFS worth it and that is service, pricing, and knowledge... Your store seems to have none of them. Sad to say but some people just shouldn't be in business.
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Old 10-21-2004, 04:04 PM   #6
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Oh and walmart doesn't care where you buy your milk because they have billions of dollars... they are the #1 retailer in the world Just don't buy fish their lol.
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Old 10-21-2004, 04:05 PM   #7
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Well, the LFS lady does have a point...the big chain stores and wal-marts really are shutting down a lot of mom n' pop fish stores...both the good ones and the bad ones. no chain can really compete with a good fish store for advice and healthy livestock...but price wise they can't compete.
Talking to my LFS owner, I know for a fact he pays a few pennies more for his fish nets than what wal-mart sells them for...same exact brand. He can't compete with their net prices or he'll be paying customers to buy them. He wants me to buy from him, but he understands that certain purchases just aren't going to be from him due to the price difference. I get my livestock there, food, filter media...but skimmers and lighting are much cheaper if you go online. Every sale to an LFS is important because they aren't selling nationally in huge volumes.
But her behavior towards you was inappropriate, and you have every reason to take your business elsewhere. My LFS explained his problems...yours ranted and vented their problems...not very professional.
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Old 10-21-2004, 04:08 PM   #8
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Thats how I felt too.
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Alex n Mary

150 gallon, 30g fuge/sump, 4.5 watt/gal VHO Lighting, 4" sand bed, 290 lbs LR, CDX-3 Nitrate/Phosphate filter

Female Naso "Isabell" or "Izzy", Emperor Angelfish, Flame Angel, Red Sea Sailfin tang "Bambi", Maroon Clown "Nani", 5 Chromis, 1 Aglae Blenny "Bengi" , Yellow Watchman Goby, pr of Banggai Cardinals, Lyretail Anthia, Six Line Wrasse

1 cleaner shrimp, Coral Banded Shrimp, lettuce nudibranch, 1 sand sifter stars, 1 tiny red brittle star "red", 1 tiny red and white banded serpent star, 2 tiny banded serpent stars, small orange Linkia starfish, assorted hermits and snails. Corals: star polyps, A ton of different types of mushrooms, yellow zooanthids, brown-orangish and light blue paly's, orange ricordia.

90g RR, W/D, 120 lb's LR SF eel, pygmy angel, pr sebae clownfish, 4 chromis. Star Polyps & Mushrooms
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Old 10-21-2004, 04:10 PM   #9
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Ya but service will keep him in business.... A guy that is knowledgable is indispensable. Walmart knows jack about fish. A $2 net isn't a major profit for walmart or the LFS. If the guy is a descent guy and knows his stuff you will buy from him just because of the quality of his service. I bought a bunch of stuff at petco a few months ago and I have had so many of their things die even with long aclimation times and great water parameters. Now I only buy from one of two LFS's that sell quality fish/critters even though they cost a bit more.
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Old 10-21-2004, 04:11 PM   #10
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On line order are always a sore subject with any small business owner. My parents face this with their saddle and tack shop. People order on line or ebay then expect my dad to make repairs. Or they come in and "brag" about the bargain they got on line.

My best advice - support small business when you can and NEVER tell them about the great deal that you got from someone else with whom they cannot compete. The small business guy is becoming an endangered species. Poor service, however, should not be rewarded.
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