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Old 03-03-2005, 01:57 PM   #11
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If the gills are not moving what so ever do the fish have decent color? Are the eyes still clear?

Contact etropicals and tell them about the acclomation and the current visual status of the fish. They should determin the fish's didnt make the transport process and send you out yet another set. They may ask you to go ahead and finish the acclomation process and observe the fish for an hour or two in the tank.

I take it your tank lights are off. the bag is floating in the tank water and the bag is open? Have you had to dump any water out of the bag yet? You didnt say anything about that and if not then they must have shipped some very big bags or there want much water in the bag to begin with.
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Old 03-03-2005, 02:04 PM   #12
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They do have nice color...very bright orange, white & black. Their eyes look fine too, not clouded over or anything. I did contact etropicals and they will not send another set out, they will just refund my money. At this point I don't think I want their fish anymore...especially since they sent the wrongs ones the first time and now I have 2 possibly dead ones. The girl said they sound dead to her and it's useless to continue acclimating them. I am the hopeless optimistic though and was kinda of hoping they'd miraculously come back to life or something.

My tank lights are off as well as the lights in the room I'm in. The bag is open, floating in my tank. The bag has been full 2 times now so both times I dumped 1/2 out and added more. It's now full again...should I do it again or is it a waste of time?
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Old 03-03-2005, 02:09 PM   #13
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Sounds like you did everything just like they suggest. Where the fish like this when you opened the bag? I see your in NJ. How cold did it get last night? When did you get the fish today? Was the water in the bag cold to the touch when you opened it?

I guess they wont send more fish cause they consiter it being the 'second' replacment. ODD IMO.
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Old 03-03-2005, 02:17 PM   #14
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Yeah the fish were like this when I opened the bag. I just figured it was normal b/c when I recieved my Royal Gramma's on Tuesday they looked the same way (they perked up after floating the bag in the tank for 15 minutes). It got pretty cold last night...maybe 25 degrees. The lady I spoke with on the phone said they actually prefer to ship in cold weather b/c they go into this hybernation state. I got the fish around 11:30 this morning and the water was pretty cold. All they have in the box with the fish is a stupid like hand warmer packet. So what do ya think, they're dead?
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Old 03-03-2005, 02:25 PM   #15
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Honestly yes I belive they are not alive. Of course there isnt much harm in pouring out half of the water again and continuing to add water till its full and then let the bag sit for an hour or so. At this point their body temp should have rissen back up to 'reanimate' the fish.
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Old 03-03-2005, 02:55 PM   #16
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From now on I'm picking up my LA orders at the FedEx station in Lakewood. I'd rather than sit there than sit in the cold truck any longer than they have to (I never get my shipments until after 2). If the fish haven't lived and they aren't sending new ones I'd be demanding my shipping be credited to my account as well.

Two of my little trimma goby's came doa. They were fine about the credit, but they didn't even ask it I wanted it reshipped. Apparently their policy is ship once then credit the card or account for it. At least you got a pair of grammas out of the deal, presumably for free, right?
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Old 03-03-2005, 03:04 PM   #17
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Yes, the grammas were free. They weren't on our "fish wish list" but we're still going to keep one. I'm just so irritated and mad that we have to go through this.
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Old 03-03-2005, 05:45 PM   #18
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Find the NJ Reefers Club (they congregate in a club forum on Reef Central). I'm sure you can trade them or sell them to a local reefer if you decide that you didn't want to keep them. I just picked one up. Had I known...
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Old 03-03-2005, 08:07 PM   #19
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Poor Guys!

I have had GREAT luck with Saltwaterfish.com. Sounds like you must have quite a credit at etropicals, so it sounds like you need to try to get some fish (correct and alive)...but you may want to try saltwaterfish.com next time. Mine got to Maine in temperatures 5-10F..and the heat packs were still warm and not a dead item in my 72 item order (2 fish a reef package and assorted inverts).

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Old 03-03-2005, 08:34 PM   #20
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I sure would contact etropicals and let them know what happened. I had a loss with liveaquaria (same company) and they were wonderful to deal with. They credited my account no questions asked.
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