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Old 01-21-2013, 02:00 AM   #1
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Reefs2go horrible experience

Received my order from reefs2go anD ordered 20 snails. When opening the box the snails had very little water and I mean very little! So I acclimated them hoping that they were still alive and placed them in the tank. Not one of them moved for 2 days. I then decided to pull them out of the tank and do a smell test. They smelled horrible which means they were toast. I figured they were DOA. Waiting to see if I get a credit for them of not. I don't think I will ever order from them again! Just wanted to know if you guys had any experience with reefs2go. Good or bad I would like to hear it! Thanks!
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Old 01-21-2013, 02:02 AM   #2
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Their snails aren't shipped in water like fish or corals. Sorry to hear about your experience, r2g is usually pretty good on their inverts.
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Old 01-21-2013, 02:07 AM   #3
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Man a lot of unhappy people lately. I've had (knock on wood) nothing but good experiences with them.

I use them often
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Old 01-21-2013, 02:11 AM   #4
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Ok I might try them again maybe I just had bad luck but I was hoping they would survive but only thing it did was throw my water parameters off which made me mad but was expected for putting a lot of dead matter in. Guess we will see what their customer service does, that will determine if I order again.
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Old 01-21-2013, 02:16 AM   #5
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I've looked over your threads and from the looks of things this tank may be brand new. Is that correct? Did you cycle it or anything?
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Old 01-21-2013, 02:20 AM   #6
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It was used for like 5 months and everything was going great then had power go out lost all fish to ick parasites. Then waited 2 months for parasite to die off then cycled again for 1 month and half then added fish. Been bout 2 months and wanted to add some clean up crew then this happened.
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Old 01-21-2013, 02:22 AM   #7
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Think I should prob wait longer there are a ton of diatoms growing and algae.
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Old 01-21-2013, 02:23 AM   #8
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I think the issue could be your water to be honest. Do you have any other snails or inverts in the tank already? Do you use a refractometer or hydrometer and what's your salinity at?
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Old 01-21-2013, 02:24 AM   #9
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Parameters are perfect now. 0 across the boards for everything. But when the snails died I had a spike of nitrate of 10 ppm. Did a water change and now it's back to 0.
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Old 01-21-2013, 02:25 AM   #10
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I use a hydrometer and keep the salinity at 1.022
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