Big Al's Online

[Phlegethon]

I wouldn't order from BigAl's again. They take too long, don't notify you if something is out of stock. I placed several orders online, the online order history was never correct or up to date. I got one shipment, missing an item that was out of stock. I called, cancelled the OOS item that was on back-order, and they then cancelled all of my other pending orders without telling me or updating my online order history. Lots of waiting in the dark with BigAl. Good prices though.

The best place I have ever ordered anything form is Arizona Aquatic Gardens.

[rossmort]

I ordered on friday morning around 3am and it came today so I don't have any complaints. The box was really beat up but I can only blame UPS for that. It was funny though since it had "Fragile" written all over it and it was all beat up.

[William]

Originally Posted by Phlegethon

I wouldn't order from BigAl's again. They take too long, don't notify you if something is out of stock. I placed several orders online, the online order history was never correct or up to date. I got one shipment, missing an item that was out of stock. I called, cancelled the OOS item that was on back-order, and they then cancelled all of my other pending orders without telling me or updating my online order history. Lots of waiting in the dark with BigAl. Good prices though.

The best place I have ever ordered anything form is Arizona Aquatic Gardens.

Exactly, and every time I order they seem to have forgotten all my account information, so I have to reregister again, and again and again.


As I said in a previous post, Good prices don't make up for &%$@ poor service.

I have called them several times, as well, and I always get someone who acts like your actually bothering him, or.. more so that he is to good to be talking to you.

The first order I placed with them, I ordered a beautiful piece of driftwood, as well as a python and a few other things.

The only thing that came was the python, and when I called and asked about the driftwood they treated me as if I was an idiot, and were very rude " Well, your items were less than 10 dollars, We don't bother to back order items that inexpensive, Try ordering again and see if your luck improves " is a sentance I have burned into my brain from their rude tech support.

[bobtrop]

I've ordered from both Big Als and Drs. Foster & Smith and have had good luck with both. Big Als may be a bit slower, but their prices are hard to beat. When Drs. F & S have specials they may beat Big Als, but not by much. By the way, I live in Illinois.

[ChileRelleno]

My wife and I order from Big Al's for almost all of our on-line purchases, we have never had a problem and their prices are almost unbeatable. Shipments usually arrive within 5 days and we have yet to have problems with order accuracy. We get notified via E-mail when our orders ship and by phone if some thing is out of stock, we've found their customer service to be on par with other on-line retailers.
We had a filter arrive with a cracked housing, it was promptly replaced.

Perhaps some of y'all have had problems or just got the bad apple in their customer service dept but we're happy as pigs in slop with Big Al's