Has anybody ever reached Marinedepotlive by phone???? - Aquarium Advice

daclozer · 08-14-2003, 01:53 PM

I have been calling them since monday trying to order live rock. I tried to order it online, but their checkout keeps adding $50 for shipping onto their special ($150 including shipping). Now it is thurs and I am going to have to wait till next week to get the rock.. I am so frustrated, all of the local shops suck!!!! They never have any rock or anything worth buying.

loganizzi · 08-14-2003, 10:48 PM

I cut & pasted the following from the marinedepot site, looks like they will remove the additional charge later.

Quote:

Shipping info
Orders must be received by 9:30 a.m. to be shipped out the same day. Our prices include shipping already. If the Shopping Cart shows a double charge, it will be removed retroactively by our staff.

We ship live rock via Overnight Service & 2nd Day Air. An example of next day air is if the rock is shipped out on Monday, it would arrive on Tuesday. Due to the perishable nature of live rock, please make sure that somebody is home to receive the live rock. Marine Depot is not liable for damages due to customer-related delays.

mulron · 08-15-2003, 02:00 AM

They do remove the extra charge later. You will get a email from them with the right price. You place the order and you will be ok. If you want to call try first thing in the morning or call the dry side's number and have them transfer you

daclozer · 08-15-2003, 02:39 PM

update: I found an email address and emailed them. They responded that they answer the phone everytime it rings and that they had never received a message from me???? I am very turned off by all of this and will just not order anything from them again. I have had great luck with Dr Foster and Smith. Thanks for the replies..

08-14-2003, 01:53 PM	#1
daclozer Aquarium Advice Regular Join Date: Jul 2003 Location: Sunny Peoria Illinois Posts: 51	Has anybody ever reached Marinedepotlive by phone???? I have been calling them since monday trying to order live rock. I tried to order it online, but their checkout keeps adding $50 for shipping onto their special ($150 including shipping). Now it is thurs and I am going to have to wait till next week to get the rock.. I am so frustrated, all of the local shops suck!!!! They never have any rock or anything worth buying. __________________ " Get busy livin', or get busy dyin' "

08-15-2003, 02:00 AM	#3
mulron Aquarium Advice Activist Join Date: Apr 2003 Location: Crystal Lake, IL USA Posts: 167	They do remove the extra charge later. You will get a email from them with the right price. You place the order and you will be ok. If you want to call try first thing in the morning or call the dry side's number and have them transfer you __________________ David 125gal Reef 55gal sump AquaC EV-120 Skimmer Arctica 1/4hp Chiller 3 x 250W [acronym="Metal halide light"]MH[/acronym] 10K and 2 x 165W [acronym="Very high output fluorescent"]VHO[/acronym] Actinics

08-15-2003, 02:39 PM	#4
daclozer Aquarium Advice Regular Join Date: Jul 2003 Location: Sunny Peoria Illinois Posts: 51	update: I found an email address and emailed them. They responded that they answer the phone everytime it rings and that they had never received a message from me???? I am very turned off by all of this and will just not order anything from them again. I have had great luck with Dr Foster and Smith. Thanks for the replies.. __________________ " Get busy livin', or get busy dyin' "

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