I jjust have to share... - Aquarium Advice

**lando** · 04-23-2008, 11:32 PM

I stumbled across Welcome to Carolina Frags! and have to say that this gentleman has the THE BEST customer service I have every experienced on the internet. It all started when I ordered a clam from him (Larry) on ebay. The weather in Minnesota was questionable and he happily held onto my order until we were sure shipping conditions would not be an issue. Through the fault of FedEx, my original package was delayed and took three days to get to me. Needless to say...my clam was toast. However, Larry was completely ontop of the situation before I even knew what was going on. He tracks all packages himself to ensure proper delivery. He is going to replace the clam at no cost and even took pics of his hand-picked clams for me to choose from. They looked so great I got a second clam, awesome 6in crocea with bright green edges, for $35. No extra shipping either. I have spent a lot of time on the phone with Larry and he has kept me informed as to the progress and options. Turns out, he owns his own plumbing business and just sells corals for fun. He has much more in stock then he has listed on his site and invites anyone to call with special orders and questions. All corals are dipped multiple times and QT/observed prior to selling. In fact, he held onto this batch of clams for two months before listing them. Sorry to ramble, but it is not often you come across a site that offers as much as this. BTW...every order ships with a "freebee" coral frag as well. He personally called me to ask about my system and see what types of corals I keep so he would know what to include...okay...I'm done. Just check it out.

ccCapt · 04-23-2008, 11:59 PM

Thanks for the info. It's nice to hear about good online dealers.

**roka64** · 04-24-2008, 01:30 PM

Brian, that's awesome! Thanks for the experience.

**Ziggy953** · 04-24-2008, 03:16 PM

Wow! That is great to hear! I know I have been shafted a couple of times with online vendors so it is nice to hear about someone that really cares about their customer!

pitt420dude · 04-24-2008, 03:19 PM

Quite the review lando, he must have made a great impression on you. You have to love it when other hobbyists go into sales. THey do it sooo much better.

cmor1701d · 04-24-2008, 07:12 PM

Brian,

Thanks for sharing. It's great to hear about sites that really care what the customer thinks of them. It's the best way to grow a business.

04-23-2008, 11:32 PM	#1
lando Aquarium Advice Addict Community Moderator Join Date: Mar 2004 Location: Savage, MN Posts: 7,669 Images: 46	I jjust have to share... I stumbled across Welcome to Carolina Frags! and have to say that this gentleman has the THE BEST customer service I have every experienced on the internet. It all started when I ordered a clam from him (Larry) on ebay. The weather in Minnesota was questionable and he happily held onto my order until we were sure shipping conditions would not be an issue. Through the fault of FedEx, my original package was delayed and took three days to get to me. Needless to say...my clam was toast. However, Larry was completely ontop of the situation before I even knew what was going on. He tracks all packages himself to ensure proper delivery. He is going to replace the clam at no cost and even took pics of his hand-picked clams for me to choose from. They looked so great I got a second clam, awesome 6in crocea with bright green edges, for $35. No extra shipping either. I have spent a lot of time on the phone with Larry and he has kept me informed as to the progress and options. Turns out, he owns his own plumbing business and just sells corals for fun. He has much more in stock then he has listed on his site and invites anyone to call with special orders and questions. All corals are dipped multiple times and QT/observed prior to selling. In fact, he held onto this batch of clams for two months before listing them. Sorry to ramble, but it is not often you come across a site that offers as much as this. BTW...every order ships with a "freebee" coral frag as well. He personally called me to ask about my system and see what types of corals I keep so he would know what to include...okay...I'm done. Just check it out. __________________ Some people are like slinkies...they serve no real purpose yet can still bring a smile to your face when you push them down the stairs! Have a great day! Brian

04-23-2008, 11:59 PM	#2
ccCapt SW 10 & Over Community Mentor Join Date: Mar 2004 Location: Northeast PA Posts: 1,845 Images: 3	Thanks for the info. It's nice to hear about good online dealers. __________________ 125g reef See My Tank Info Check out The build project /Larry

04-24-2008, 03:19 PM	#5
pitt420dude Aquarium Advice FINatic Join Date: Mar 2005 Location: Pittsburgh! Home of the 5 Time Superbowl Champs! Posts: 949 Images: 11	Quite the review lando, he must have made a great impression on you. You have to love it when other hobbyists go into sales. THey do it sooo much better. __________________ Thank you so much for all your help. I'm now going green. LOOK! A NEW LEAF!!!!!

04-24-2008, 07:12 PM	#6
cmor1701d Aquarium Advice Addict Community Mentor Join Date: Feb 2003 Location: Belle Mead, NJ Posts: 3,920 Images: 43	Brian, Thanks for sharing. It's great to hear about sites that really care what the customer thinks of them. It's the best way to grow a business. __________________ Click here to Vote for Aquarium Advice on AquaRank . Vote EVERY day! Click Here for a list of commonly used acronyms and abbreviations. ____ Cmor

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