Now thats what I call service. - Aquarium Advice

fishfreek · 03-13-2003, 08:40 PM

I placed an order for replacment bulbs from hellolights.com at 6:00PM today. Just after 6:30PM today I got an e-mail from them with my UPS tracking number...

I was shocked to have a tracking e-mail so quickly.

targaboy78 · 03-14-2003, 12:52 PM

You gotta love technology.

In this day and age, with all the high-tech tools available it still amazes me that more retailers aren't this efficient in communicating with their customers.

It sure makes me feel good when I know that they received my order, that they have processed it and then walk me along the whole fulfillment / delivery process.

I'll keep these guys in mind when it's time for my lights.

fishfreek · 03-19-2003, 09:34 PM

Got my bulbs yesterday and my tanks look GREAT with fresh bulbs.

michealprater · 03-20-2003, 12:01 AM

I too have had great experiences with hellolights.

Ender Wiggin · 05-16-2003, 12:53 AM

Do you know why you cant find certain items at LFS? do you ever go into one and look for a certain part, bulb, or specialty item? It's because they cant compete with online prices on items. people simply dont buy items at LFS that they can get cheaper online. so if you ever compalin about not being able to get a certain thing at a store, you can pat yourself on the back and say thank you.

Later
Ender

fishfreek · 05-16-2003, 09:24 AM

Quote:

Do you know why you cant find certain items at LFS?

Ya i know exactly why I cant find anything local. Its cause no one local knows how to acutally equip a tank. I went in asking them one day if they had any overflows (aka prefilters) and they just looked at me like I was talking chinese.

The only lights local are standard NO florecents.

Ender Wiggin · 05-16-2003, 06:23 PM

Hrm well that stinks to have such a poor LFS in your neighborhood.

Mine know their stuff but wont get certain items in becasue they cant sell them. Hearing "i can get that cheaper online" is a staple.

05-19-2003, 09:17 AM

Ender, I definitley see your point. However, for the average hobbyist, it's tough to pay 20-30% more for items at the LFS. I try to walk the line between supporting the LFS's and buying stuff online. I think that many of us split our purchases this way, it's the best compromise we can come up with.

03-13-2003, 08:40 PM	#1
fishfreek Aquarium Advice FINatic Moderator Emeritus Join Date: May 2002 Location: Virginia Posts: 971 Images: 82	Now thats what I call service. I placed an order for replacment bulbs from hellolights.com at 6:00PM today. Just after 6:30PM today I got an e-mail from them with my UPS tracking number... I was shocked to have a tracking e-mail so quickly. __________________ Remember dont tap the glass, your fish will think you're an idiot -Anonymous mother Check out our articles area. 30+ Aquatic articles for your enjoyment Are you in or around the Shenandoah Valley area? If so click here to join our regional forum. Looking for affordable web hosting? Look no more We have the answer Learn more about Coral Reef Conservation. Free photo hosting

03-14-2003, 12:52 PM	#2
targaboy78 Aquarium Advice FINatic Moderator Emeritus Join Date: Oct 2002 Location: Vancouver, BC. Posts: 521 Images: 2	You gotta love technology. In this day and age, with all the high-tech tools available it still amazes me that more retailers aren't this efficient in communicating with their customers. It sure makes me feel good when I know that they received my order, that they have processed it and then walk me along the whole fulfillment / delivery process. I'll keep these guys in mind when it's time for my lights. __________________ "Life is not like a box of chocolates... it's more like a jar of jalapenos. What you do today... might burn your a$$ tomorrow."

03-19-2003, 09:34 PM	#3
fishfreek Aquarium Advice FINatic Moderator Emeritus Join Date: May 2002 Location: Virginia Posts: 971 Images: 82	Got my bulbs yesterday and my tanks look GREAT with fresh bulbs. __________________ Remember dont tap the glass, your fish will think you're an idiot -Anonymous mother Check out our articles area. 30+ Aquatic articles for your enjoyment Are you in or around the Shenandoah Valley area? If so click here to join our regional forum. Looking for affordable web hosting? Look no more We have the answer Learn more about Coral Reef Conservation. Free photo hosting

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03-20-2003, 12:01 AM	#4
michealprater Aquarium Advice Addict Moderator Emeritus Join Date: Oct 2002 Location: Highland , IL Posts: 2,029 Images: 1	I too have had great experiences with hellolights.

05-16-2003, 12:53 AM	#5
Ender Wiggin Aquarium Advice Apprentice Join Date: Mar 2003 Location: Formicland Posts: 17	Do you know why you cant find certain items at LFS? do you ever go into one and look for a certain part, bulb, or specialty item? It's because they cant compete with online prices on items. people simply dont buy items at LFS that they can get cheaper online. so if you ever compalin about not being able to get a certain thing at a store, you can pat yourself on the back and say thank you. Later Ender

05-16-2003, 06:23 PM	#7
Ender Wiggin Aquarium Advice Apprentice Join Date: Mar 2003 Location: Formicland Posts: 17	Hrm well that stinks to have such a poor LFS in your neighborhood. Mine know their stuff but wont get certain items in becasue they cant sell them. Hearing "i can get that cheaper online" is a staple.

05-19-2003, 09:17 AM	#8
Guest Posts: n/a	Ender, I definitley see your point. However, for the average hobbyist, it's tough to pay 20-30% more for items at the LFS. I try to walk the line between supporting the LFS's and buying stuff online. I think that many of us split our purchases this way, it's the best compromise we can come up with.