ordered plants from AquaSpot World - got empty box

[SpeedEuphoria]

WOW that is crazy.

Just curious though, why order from another country? Is there no other vendor/hobbiest that has the specific plants/ect.. that you wanted?
I understand that you have bought from them before so it should not have been a big deal.

Again you did nothing wrong, I'm just curious.

[gheitman]

I ordered from them because they had some species available I couldn't find elsewhere (i.e. some of the less well known Cryptocorynes).

[gheitman]

Well I tried filing a claim through PayPal but that was a total waste of my time. After filing a dispute with them they denied any responsibility and let the charge stand. Their e-mail started off by saying "Our Buyer Complaint Policy applies to items paid through PayPal but never received..." but I learned in a recent phone call it is their position that since I received an empty box and I bought directly from the seller's web site their policy doesn't apply in this case. When I pointed out that I had not received any of the plants I had ordered, that AquaSpot had misidentified the contents as glassware on the customs declaration and no phytosanitary certificate was included so the order could not legally enter the country they said "they had no information that the declared glassware didn't contain any plants". They said that I should try and work with AquaSpot (that's like squeezing blood from a stone) or go with a third-party mediator.