Go Back   Aquarium Advice - Aquarium Forum Community > Community Forum > Aquaria Off-Topic

Join Aquarium Advice Today
Thread Tools Search this Thread Display Modes
Please support our sponsors and let them know you heard about them on AquariumAdvice.com
Old 04-17-2008, 01:37 PM   #1
Aquarium Advice Activist
Join Date: Mar 2008
Location: VA BEACH
Posts: 194
Send a message via AIM to blindskate
2nd dumbest question Ever

Me:its a great day at the ******, how may i help you?

lady: hi...do you sell oxygen?

(hmm, let me think ...yea, sure bring in a bag and we'll load ya up!)

me: sell oxygen?...(annoyed, kind of..your dumb attitude)

lady: yea, my fish need oxygen

me: ma'am...you need an air pump

lady: i dont want to buy an air pump, i just want the oxygen

me: ma'am how do you suppose we give you oxygen?

lady: i am going on a trip and am taking my fish with me and i need to buy oxygen

me: we dont sell it...

lady: ugh! can i speak to someone in the fish department?!:censor:

me: sure, please hold

hm. disappointment.
sheer disappointment.

blindskate is offline   Reply With Quote
Old 04-17-2008, 01:44 PM   #2
AA Team Emeritus
Join Date: Nov 2006
Posts: 3,462
Perhaps she had her fish in bags already and just wanted the bags to be filled? Could have also pointed out that many sporting goods stores sell battery powered air pumps (perhaps she misunderstood your air pump advice, as in corded).

Innovator is offline   Reply With Quote
Old 04-17-2008, 01:45 PM   #3
AA Team Emeritus
An t-iasg's Avatar

Join Date: Aug 2003
Location: Criders Corners, PA
Posts: 9,891
That really is not an unusual request. Oxygen can be added (bubbled in) to the fish bags if you have a long drive home or if, like the customer said, they are moving with the fish and would like an extra supplement of oxygen for the trip while the fish is in the closed bag.

An t-iasg is offline   Reply With Quote
Old 04-17-2008, 02:00 PM   #4
Aquarium Advice Regular
FiveSix's Avatar
Join Date: Mar 2008
Location: NJ
Posts: 74
When the guy at the fish store asked me how I cycled my tank he gave me a "annoyed, kind of..your dumb attitude" too when I told him ammonium hydroxide. Then chuckled when he said "that's a new one you should have cycled with fish and BIO-SPIRA".

Just because you are not familiar with something someone else knows about doesn't make them dumb. There is nothing worse than going into a store (or calling) and the staff is unprofessional and condescending.

"If a shipping additive is to be used, it is placed into the bag water prior to the addition of fish. Once the fish are placed into the appropriate bag, the ambient air is removed (squeezed out) and replaced with pure oxygen from an oxygen bottle. The bag is then sealed with a rubber band or other sealing device. During transport, oxygen levels decrease and carbon dioxide levels increase as fish respire. The addition of pure oxygen to the shipping bag allows the producer to ship a greater number of fish in each bag for a longer period of time. If the sealed bag contains only ambient air, the fish quickly consume all of the available oxygen resulting in high mortalities (see IFAS Fact Sheet FA-119 On Farm Transport of Ornamental Fish )."

55 Gallon FW Non-planted
FiveSix is offline   Reply With Quote
Old 04-17-2008, 02:24 PM   #5
Aquarium Advice Addict
pitt420dude's Avatar
Join Date: Mar 2005
Location: Pittsburgh! Home of the 6 Time Superbowl Champs!
Posts: 1,050
Send a message via AIM to pitt420dude
Ouch, not exactly getting a friendly audeince here blindskate, and I sort of agree with them.
Thank you so much for all your help. I'm back into the hobby with a new vigor!

pitt420dude is offline   Reply With Quote
Old 04-17-2008, 02:29 PM   #6
Aquarium Advice Freak
Join Date: Jan 2008
Location: Tired of the mod power plays; gone to another forum
Posts: 267
Sometimes I'm just not in the mood to explain in detail WHY I want something (beyond the basics). I just want my question answered. If I'm not getting what sounds like a reasonable answer I prefer to move on to someone else. Active listening is a difficult and learned skill.
tawolcott is offline   Reply With Quote
Old 04-17-2008, 02:30 PM   #7
Aquarium Advice FINatic
CatatonicBug's Avatar
Join Date: Apr 2008
Location: Saint Louis, MO
Posts: 607
I really do think it is strange that fishless cycling with ammonia is such a widespreade concept here, but the LFSs have never heard of it. One would think that small bottles of ammonia would be a standard ingredient sold at every LFS by now...
CatatonicBug is offline   Reply With Quote
Old 04-17-2008, 02:42 PM   #8
AA Team Emeritus
roka64's Avatar
Join Date: Mar 2006
Posts: 13,860
Send a message via AIM to roka64 Send a message via Yahoo to roka64
I agree, I go to marinescene and they fill up the bags with O2.
Age is relative, you are only as old as you act....of course, this works in reverse....

Questions loved, heeded advice greatly appreciated!

Vote for AA
Good reading about:
Nitrogen Cycle
Fishless Cycling
Need more help?
Acronym List

roka64 is offline   Reply With Quote
Old 04-17-2008, 02:56 PM   #9
Aquarium Advice Activist
Join Date: Mar 2008
Location: VA BEACH
Posts: 194
Send a message via AIM to blindskate
I dont care if you guys think I'm mean, it was ridiculous to ask in the sense she did. I love how everone on here has an answer for everything.
blindskate is offline   Reply With Quote
Old 04-17-2008, 03:51 PM   #10
AA Team Emeritus
happygirl65's Avatar

Join Date: Aug 2006
Location: Flagstaff, AZ
Posts: 1,358
I can see both sides here.

I think the customer could have been more specific about her needs. And probably should have asked for the fish department right off.

"Do you sell Oxygen?" is very general and and she doesn't mention anything about it's application at first. How is someone answering the phone at a general pet store (I am assuming it is since there is a fish department...) supposed to steer her in the right direction until they know what she needs the oxygen for? It took three questions before she finally got to WHY she needed oxygen...for her fish.

However, as a customer on the phone, I would be very annoyed with an immediate attitude along with apparent confusion as to what I was asking for.

Many times as a customer at Petsmart I have learned never to ask questions becuase they look at me like I have two heads, and finally realize that they have no idea what I am talking about and therefore I must be an idot.....ummm, not really I just happen to know a LOT more about aquaria than their employees. So now when I am asking about whether they have a product I try to be a general as I can because they NEVER know what the heck I am talking about.

It is assumptions on both sides that always cause tension.

happygirl65 is offline   Reply With Quote

Please support our sponsors and let them know you heard about them on AquariumAdvice.com

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sorry for the 2nd topic so soon, but a light question: Jessica Freshwater & Brackish - General Discussion 6 02-25-2006 10:20 AM
My 2nd Id Pic the_sass72 Saltwater & Reef - Identification 1 02-04-2006 07:51 AM
I did the dumbest thing today hyetexa2001 Freshwater & Brackish - Getting Started 3 08-05-2005 11:08 AM
Anybody else on the 2nd Floor? scenicad Nano Reefs 6 10-24-2004 04:31 PM
2nd tank indy Saltwater Reef Aquaria 1 07-23-2004 07:50 AM

» Photo Contest Winners

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2012 Social Knowledge, LLC All Rights Reserved.

All times are GMT -4. The time now is 01:46 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.