Anyone deal with atg scape, aqua maniac

[burts]

I ordered a background from atg scape thinking they are based in usa but I dont think they are, I dont know...

Anyways after ordering I was told its on backorder, I have wrote numerous times requesting a cancellation with no responces...

I have a brand new aquarium all ready to be filled but cannot due to this companys lack of customer service....

Anyone have good experiences with them?