Go Back   Aquarium Advice - Aquarium Forum Community > Community Forum > Aquaria Off-Topic

Join Aquarium Advice Today
Closed Thread
Thread Tools Search this Thread Display Modes
Please support our sponsors and let them know you heard about them on AquariumAdvice.com
Old 04-03-2004, 10:22 AM   #1
Aquarium Advice Freak
Join Date: Nov 2003
Location: Pittsburgh PA
Posts: 410
At what point is it ok to intervine in the LFS???

I know everyone always complains about the LFS did this or said that... But at what point is it ok to just pipe up when you hear something bad? I was asked to leave a fish store the other day by an employee and have really been struggling with it.. I mean really I know by no means am I an expert like alot of you but I know just enough to be dangerous..

Here is what happend...

Go to this store alot .. Like it for the most part the have a great selection ... they do have alot of stuff that they shouldn't be selling.. Like scallops etc... you know stuff that really has no business in the hobby cause it's gonna die sooner more than later... But thats cool I'm not gonna tell anyone how to run thier business. Also they have an EVERYTHING is compatible and tank size is not important as you would think and All EVERY coral needs is light kinda attitiude and that is info they despence it's sad but again I bite my tounge ... But last week it just got crazy and I was in a foul mood when I finally pulled someone aside and gave them real information... First what happend was some guy was in there and wanted to buy a Flame Angel turned to the saleslady and says " Would one of those be ok in my 125 with 2 full grown lions and some groupers and triggers? " The sales lady looks right at the guy and says "Sure he's really fast and those fish won't bother him" Uhhhh ok by now your thinking what I was ... Ummmm actually they will eat this 2 inch flame prolly within about 10 minutes.. The sales lady then says " Do you have any rock for him to hide in?" To which he replies No just fish.. She then says well... that should still be ok flames are really fast.. Buy now I am just frustrated from listening mind you I have not said anything... so I walk away to check out the coral tank.. So about 15 minutes goes buy I pick out some zoos.. and head up to the counter and get in line behind a different guy with his wife who tell the same saleslady from earlier they would like two dogfaced puffers would she get them for them.. She says Suuuuureee.. then she says what size tank do you have ... He says "about uhhhh this big" and stretches his arms out a little.. Here my interest is peaked cause most people who do aquariums as a hobby know their tank size.. Anyway she says... well it's a little small but they should be ok.. (Ok so then I am thinking well it's not the right advice but it's better than what I am used to hearing in here) He says "OK " she is now out from behind the counter they are walking up the little steps to the tanks and he says "and how much salt do I need to add to my tank so they will be happy but not hurt my other fish?" She looks at him and says "well from what you described I think you have about a 20 gallon I will get a bag of it for you." By now I am just stunned and have kinda been drifiting along behind them cause I just cannot belive what I am hearing..well the sales lady walks away to get the net to get the fish and the salt I am guessing cause she came back with a bag of IO. While she is gone I go up to the guy and just let him know that this is not only gonna end bad it's gonna end bad very quickly for not only the puffers, but his current fish, his wallet etc.. I gave him a quick summary of reasons why this was just bad told him if he wanted a Saltwater tank to come to AA and do some research...( the post is getting long and this is AA so you can prolly guess some of the other reasons I gave) The sales lady comes back and the guy looks at her and says "This guy says that this is not a good idea" and points at me... Now I am an adult (almost 30) not very confrintational did not really want to confront the store lady but now I was kinda involved. She looks at him and says "Are you gonna trust some guy off the street or someone who works with fish everyday and has had them her whole life?" "If this gentleman does not feel that we are giving good advice perhaps he should take his buisiness elsewhere as we have been open longer than he's been alive." Then she looks at me and says "Sir, I think it is time for you to leave" By now I am just in shock and unfortunatly was not gonna cause a scene so I did leave.. I did however wait in the parking lot and that guy and his wife came out pufferless and saltless. So mabye I helped ....

I dunno I am not one to rock the boat so to speak and have never been asked to leave a store, bar, etc.... It was very strange and I don't wanna come off like some fish fanatic.. but at that point what was I to do.. For some reason I feel bad ... but shoud I?

I guess I am looking for adivce from you guys cause all of you know alot more than I do about this hobby and I am sure you hear stuff in the LFS all the time that you know is just wrong. How do you handle those situations?


Doan is offline  
Old 04-03-2004, 10:33 AM   #2
Aquarium Advice Freak
Hypostomus's Avatar
Join Date: Mar 2004
Posts: 494
When me and one of my college buddies head up to Wal-Mart for supplies we almost always find some mother or father with their little kid over by the fish section. My friend and I stand there discussing the fish and eventually they either ask us a question or they sound really confused, so we volunteer some information (ex. "Don't buy this goldfish for your 10g tropical tank-- in fact, don't buy fish at Wal-Mart.")

We just make sure to do it when an employee isn't right there.

55g freshwater - tetras, catfish, loaches
10g freshwater - firebelly newts
Hypostomus is offline  
Old 04-03-2004, 10:59 AM   #3
Aquarium Advice Regular
Join Date: Jan 2004
Location: Weyers Cave, Virginia
Posts: 65
Send a message via AIM to MrWrasse Send a message via MSN to MrWrasse
I think you did the right thing in that situation. I have just got into saltwater in the last 2-3 months. I knew a fair amount about freshwater, but most rules don't apply with SW, especially reef setups. I have been to over a dozen LFS since I had the notion to dive in to SW setups, and a majority of there employees know very little. The tell you mostly what you wanna hear so they can make a sale. Fourtunalty I found this site and planed my tank 3 months in advance. I'm now at 2+ months and everything doing very well. Had I payed attention to the LFS I would probably wasted over 500 bucks. So I say good for you. If ya really like the LFS then just be more discrete next time. Its people like you that really help the uninformed. Kudos to you.
MrWrasse is offline  
Old 04-03-2004, 12:13 PM   #4
Aquarium Advice Addict
Join Date: May 2003
Location: NY
Posts: 4,537
Just a suggestion Doan, which may or may not turn out to be helpful.

Write the owner of the store and tell he or she exactly what happened. Let them know you are disgusted with the way this particular salesperson pushed a sale with no consideration for the fish or the customer's needs. Let them know you ARE well versed with the keeping and care of fish, and if this is the way business is done there you'll be sure not only to take your business elsewhere, but to let the other fish folk you know the type of service they'll recieve at that store.

Either the owner is a true businessperson and will do something about it, or those fish are doomed. Either way, you'll have had your say.
aka Cycling Guru and the Ich Slayer

*glares at Terry and QTOFFER*

Card carrying member of FTAS & GCAS.
Allivymar is offline  
Old 04-03-2004, 12:25 PM   #5
AA Team Emeritus
Join Date: Nov 2003
Location: Garland,Texas
Posts: 1,914

If it is any consolation, I frequently 'intervene' at most of my local fish stores to the point where quite a few of the salespeople actually point their customers to me when they need advice. I have only had a few bad experiences with salespeople...one that comes to mind is a PetCo employee who absolutely refused to believe me when I told her that she had mis-identified some fish. She got a bit irate and continued to argue even after I showed her pictures of the fish in question.

To this point I've never been asked to leave a store, even when I cost them a sale. Of course...I usually end up guiding the potential customer to a more appropriate fish (or tank, etc.) and the store ends up making money anyway and the customers have a more satisfying experience than they would otherwise (and this makes for a return customer).

In the final analysis....you've just got to do what you think is right and **** the consequences!
Aquarist since 1964
Fruitbat is offline  
Old 04-03-2004, 12:29 PM   #6
Aquarium Advice Addict
Join Date: Dec 2002
Location: Greencastle, PA
Posts: 2,649
Send a message via Yahoo to shawmutt
I agree with Alli, the problem seems to be more with the saleslady than the actual store. If you shop there a lot, let the owner or manager know that, and that you may take your business elsewhere. Explain what you just explained in here, and I also don't see any way an owner or manager can sit and do nothing about it. If situations like that continue to occur, I would say it's time to take your business elsewhere. The only difference is that I would actually go in there and say it, if you are less confrontational, perhaps a letter would be a better idea. LOL, Pittsburgh is only three hours away, perhaps I should throw on my superfish cape and go for a roadtrip! (you think they'll take me seriously with a superfish cape on? )
~Mike Shaw
Shawmutt.com. Blogs and Pictures of the Massively Multiplayer Offline game, Real Life.
shawmutt is offline  
Old 04-03-2004, 01:12 PM   #7
AA Team Emeritus
reefrunner69's Avatar
Join Date: May 2002
Location: Cedar Key, FL
Posts: 1,663
I imagine there are plenty of people in Pittsburg that read forums, point the owner of the store to this thread, tell him that the next review of his store will name the store in question.

I wholeheartedly agree with Ali, write or call the owner of the store, f the "saleslady" is the owner, don't shop there anymore and encourage others not to shop there either.

Me personally, I'm usually up for a good confrontation (I never understood why people didn't like RC), so we would have been discussing the merits of putting dogface puffers in what I gathered to be a FW or brackish set up, and the effects it would have on the other fish. Probably pretty loudly I've been thrown out of stores before (one was working at at the time...that's a funny story, maybe one day I'll tell it) and was always welcomed back, when I was ready to spend some money. FWIW, my response to the sales lady's question would have been, wh you gonna trust, someone that is offering you advice with nothing to gain, or this used car salesman that's after your money.

Visit Nature Coast Photography
reefrunner69 is offline  
Old 04-03-2004, 02:15 PM   #8
AA Team Emeritus
An t-iasg's Avatar

Join Date: Aug 2003
Location: Criders Corners, PA
Posts: 9,891
Doan, I'm sorry. I think ? I know which one you're talking about. I would not even worry about it. The last time I was there, a few years ago, when I got my first betta, the salesgirl was making absolutely no sense, and I was buying my first betta...my very first fish ever, and I could tell that they were not giving good advice. I knew then that you must test for ammonia, and they were trying to talk me out of buying a test kit!!

Write a letter -- it hopefully will accomplish something, and make you feel better. I called (a few years ago) and asked for the manager of this store, and said that I was disappointed enough not to return.

I have since found a fabulous hatchery (another plus to me -- no animals! [allergic]) But this hatchery doesn't have SW stuff, though.
An t-iasg is offline  
Old 04-03-2004, 03:04 PM   #9
Aquarium Advice Addict
Join Date: Sep 2003
Location: Athens, TN.
Posts: 3,598
Doan, You did right. And yes you need to write the owner a letter or better yet go see the owner in person. some business owners take "mail in complaints" as oh well but if your standing there telling your side and why you feel there is a problem then you will probally get more action.

Vote for AquariumAdvice
dralarms is offline  
Old 04-03-2004, 11:31 PM   #10
Posts: n/a
100 Kudos to Doan. You did the right thing. Alli's advice is sound also, write the letter, or at least make a phone call.

I've tried to intervene a few times, sometimes it works, sometimes not. Never been thrown out, but have taken the intervention all the way to the manager. Ask for salesperson's and manager's names, that has typically helped me get at least some level of co-operation.
Closed Thread


Please support our sponsors and let them know you heard about them on AquariumAdvice.com

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
An interesting point.... Lonewolfblue Freshwater & Brackish - Planted Tanks 6 12-13-2006 02:05 PM
I've got to that point.... BubbleyBlue Aquaria Off-Topic 10 11-18-2005 10:19 AM
Your help got me to this point THANK YOU Toro84 Saltwater & Reef - Getting Started 2 08-27-2004 07:51 PM
Better to point PH up or down? TygGer Saltwater Reef Aquaria 5 07-08-2004 08:46 AM
Do you guys intervine or just let nature happen?? Doan Saltwater Reef Aquaria 6 12-19-2003 07:43 PM

» Photo Contest Winners

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2012 Social Knowledge, LLC All Rights Reserved.

All times are GMT -4. The time now is 10:58 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.