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Old 03-16-2014, 11:49 AM   #51
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Gonna join in the venting. Last night I went to a {No names please}to buy my lion some ghost shrimp. I heard someone talking about lions (one of the rare stores in my area that carries salt, I normally go to a different LFS who knows everything about anything fish) and I went over and showed the woman pictures of my fish. She said she was buying one and I asked how big her tank was. She said thirty, and I was really excited. Turns out she wasn't getting a dwarf, but a Volitans. I got into an argument with the "Fish Specialist" talking to her, and after being told I obviously know nothing about lionfish, I pulled up site after site on my phone. The lady left and she was furious with the store. Needless to say I wasn't helped with the shrimp afterwards.
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Old 03-16-2014, 01:37 PM   #52
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Your tank is literally the best glofish tank I have ever seen!!! Is it the 36 gallon bow front?
Awww, thanks! Yes, it is a bowfront. The bowfront tanks really help the layout "pop" imo
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Old 03-18-2014, 01:31 PM   #53
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Gonna join in the[No names please]. Last night I went to a petsmart to buy my lion some ghost shrimp. I heard someone talking about lions (one of the rare stores in my area that carries salt, I normally go to a different LFS who knows everything about anything fish) and I went over and showed the woman pictures of my fish. She said she was buying one and I asked how big her tank was. She said thirty, and I was really excited. Turns out she wasn't getting a dwarf, but a Volitans. I got into an argument with the "Fish Specialist" talking to her, and after being told I obviously know nothing about lionfish, I pulled up site after site on my phone. The lady left and she was furious with the store. Needless to say I wasn't helped with the shrimp afterwards.
Luckily we don't have saltwater... I'm still trying to research the cichlids to give good advice about them. I'm PERFECTLY capable of telling people "You know, I can't answer that question, but there's a cichlid book over here we can look though together...."

I like to think i'm building customer relationships better that way.
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Old 03-18-2014, 01:34 PM   #54
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Luckily we don't have saltwater... I'm still trying to research the cichlids to give good advice about them. I'm PERFECTLY capable of telling people "You know, I can't answer that question, but there's a cichlid book over here we can look though together...."

I like to think i'm building customer relationships better that way.
I think that's another thing a lot of pet store employees don't do. If they don't know something I'd much rather them just say that then try to bs it.
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Old 03-18-2014, 01:38 PM   #55
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Today while at the petstore... My boyfriend and I were looking at the fish, we asked one of the workers if they new the specific type of algae eater they had labeled "algae eater" she looked at is straight in the face and said "idk one that eats algae I guess. Really I have no [moderator edit] clue, I hate fish, I applied here to play with [moderator edit] puppies all day. But I'm stuck here fishing out dead fish all day"
Wowwwww man.... that's sadddd. I wouldn't be able to answer the question fully...but I'd look on the info card to see if it had the scientific name and write it down on a sticky note for you I'd also point out the max size (over a foot), and that they are labeled as simi-agressive....thats what I remember from the info card anyway. I could show you other options if that didn't appeal to you....I don't know if that would get me respect...but dang, it's better than that girl!
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Old 03-18-2014, 11:30 PM   #56
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I think that's another thing a lot of pet store employees don't do. If they don't know something I'd much rather them just say that then try to bs it.
Thank you! I'd rather a customer leave thinking I'm an idiot than finding out later for sure that i'm a crooked idiot who talked them into buying something unsuitable.
....i feel they're more likely to come back and buy if they always feel good about their purchase...or lack thereof. And we sell so many books and magazines, I can usually find something relevant in the books if they can spare me 10 min. to research something they haven't!
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Old 03-19-2014, 01:31 AM   #57
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Well my daughter worked for a large store chain and after her knowing about my fish she made sure to give good advice and her company will allow them to refuse a sale if the fish will not be going to humane conditions.

My thought is for every one here to email and or call one or several companies about how their STUPID pictures on the boxes are bad for the hobby and wrong, like 6 or something goldfish in a 5 gal. From basically good companies too.

Thank you people who try to help and if you don't know are willing to check on it, or at least suggest checking on it first. The books are at least great references. My daughter suggested I would work there after she moved out of state, and I was really tempted, but told her I couldn't possibly because I would never hardly sell anybody any fish!!! So Bless you all who are trying to make the fish world in the stores clean.

I went into a store and there were half dead Bettas with way too much food in their cups and I told the clerk and she said that's ok we will be changing the water in a couple days. So I told the manager and he helped get the water changed that day, but on a different occasion/store was told there was no one who could do it then. Most seem to care some, even if they don't really know what the answers are. Even with what seems like is decent training programs in place they don't actually train accurately with proper information.

Thanks again for all of you who do care and try to make a positive difference!
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Old 03-19-2014, 02:35 AM   #58
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I was at my LFS the other day (not big box) and there was a lady there talking about her black ghost knife in a 30 gallon. She was asking the smartest employee if some other fish (can't recall what) would be ok in there.
She walked off after talking to him and I was like... "a ghost knife in a 30?"
He just leaned into me and said low, "This lady never listens to anything I say. I tell her something and she does the opposite. I just gave up."

There was no real point to my story, other than I feel for you guys dealing with stubborn customers.
My favorite LFS keeps a large freshwater tank of adult specimens of the larger species. A black ghost knife, Arowana, Oscars and other large cichlids, and common plecos. They're not always there, because they're for sale lol, but it's still a nice simple visual tool to anyone new to the hobby.
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Old 03-19-2014, 10:37 AM   #59
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I went into a store and there were half dead Bettas with way too much food in their cups and I told the clerk and she said that's ok we will be changing the water in a couple days. So I told the manager and he helped get the water changed that day, but on a different occasion/store was told there was no one who could do it then. Most seem to care some, even if they don't really know what the answers are. Even with what seems like is decent training programs in place they don't actually train accurately with proper information.

Thanks again for all of you who do care and try to make a positive difference!
Agh! We clean their cups twice a week, and give them just two pellets when we clean. We are instructed to check them all as we restock them every night, so if the employee is carrying out company policy, they're checking to see who needs an extra cleaning. We do have quarantine tanks in back, and one is just for bettas....it's lined with breeder boxes, so if one looks particularly sad, we can get it into slightly more, better oxygenated water.

I think they'd sell better in 1gal. jars....they have such good personalities if you give them just a little room to show them off!
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Old 03-19-2014, 10:49 AM   #60
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My favorite LFS keeps a large freshwater tank of adult specimens of the larger species. A black ghost knife, Arowana, Oscars and other large cichlids, and common plecos. They're not always there, because they're for sale lol, but it's still a nice simple visual tool to anyone new to the hobby.
Thats so cool! We do have a large plant tank. We keep one foot-long comet (feeder fish) in there - he's our "ambassador for goldfish". When someone wants to buy a goldfish for too small a tank, we point him out and tell them thats what a happy goldfish looks like, with plenty of water to grow to max size, and debunk the "they only grow as large as their tank" myth.

I've had one or two customers put back the bowls and rush off to buy a new filter for their pond thats just sitting there breeding mosquitoes....thats a great feeling that keeps me going

I would LOOOOOVEEEEEE to have a large tank with a full-grown Oscar to show! Thats probably the third most abused fish (after bettas and goldfish )
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