Grandma, mother, and daughter are in the big box (starts with P, ends in O) store. Today's visit involved overhearing a lady that wanted a few more snails for an algae issue in daughters 5 gallon goldfish tank. Employee stated "Well you have 5 but they're just slow moving. 1 per gallon is good. It'll be another week or so before it's all gone". She responded with "Okay, it just seems like there's more than last week". His response was a simple " That's odd, but it just needs some time.
It's this point that I can no longer hold back and open my mouth. I began with a couple simples such as how long the tank has been set up, what else is in it, did you know a 5 is way too small (got first dirty look from employee) where is the tank, (he walked away) water parameters, (he and manager are approaching) and WC
schedule. As she's beginning to answer, the store manager interrupts and asks why I harassing her. He gets the dirty look from me and the veins start pumping in my neck. Simple response was I'm looking for what might be missing so I could offer a suggestion that your incompetent employee is lacking. And the downward spiral begins. Manager says "I think you need to leave, sir" which turns into my retort of "Why, are you comfortable with uneducated employees giving substandard advice, and happier with numbers the store makes ? You should be thanking me because I was about to convince her to buy a 40b with more substrate, a new filter, and a bottle of stress coat and zyme".
The lady looked at the manager and to his face, "You're an idiot. I was more than willing to spend my money here and you should've let that man finish." Turned to me and said "You know somewhere else nearby ?" We all left together.
Sent from my iPhone using Aquarium advice.