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Old 06-06-2010, 11:01 AM   #1
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FedEx does it again

It doesn't happen often, but when FedEx messes up, it;s usually big time.

I placed an order with IPSF (they are in Hawaii). They shipped the live goods for Saturday delivery to the FedEx Kinko's near me. I stopped there after picking up some coral frags and there is no package. Tracking info shows the package arrived in Memphis, but nothing after that.
I called FedEx and they said there was a problemin Memphis and they would get me the package on Monday. I explained that it may be a bitt smelly by then.

To their credit IPSF told me to accept the package anyway to see what might have survived and they will ship a new order for arrival next Friday afternoon (when I will actually have time to open, aclimate, etc.)

Thanks for listening (well reading anyway).

Time to go do a PWC
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Old 06-06-2010, 11:15 AM   #2
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This is why I'm hesitant to order anything but plants online.

Hope it works out.
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Old 06-06-2010, 11:28 AM   #3
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Gotta love Fedex, had an issue when ordering lighting and they used fedex to ship, bulbs were broke on arrival, called company they agreed to send new ones. got these ones broke again. to make a long story short it took 4 tries for fedex to get me unbroken bulbs
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Old 06-06-2010, 12:42 PM   #4
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I have had similiar problems with fedex. I prefer ups and ask when option is available. Only because they have not messed up, yet.
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Old 06-06-2010, 02:44 PM   #5
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I've had problems with both. At least the vendor is calling FedEx on thise, making a claim, and reshipping the order.

Just had to vent.
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Old 06-07-2010, 10:00 AM   #6
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Yeah i was thankful for that, just not happy i couldnt use my lights for a month.
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Old 06-10-2010, 11:05 PM   #7
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I don't know what happened before it got to my Fed-X guy, but when he delivered my package from bluezoo a couple weeks ago, he carried it with both hands, walking very slowly. lol I thought that the way he was carrying it, it was a heavy box but it was actually really light.
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Old 06-14-2010, 11:59 PM   #8
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I've been lucky so far with fed ex and ups. I had a package of corals shipped usps from a friend and the box got severely smashed....after it finally arrived a couple days after it was supposed to be here, in a plastic bag (that's a bad sign). Only a zoa frag and a bag of chaeto survived. I lost some sweet mushrooms, a small ric, and various zoas. It just goes to show that problems can happen with any shipper. Good to know the shipper is trying again.
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Old 06-16-2010, 04:39 AM   #9
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What's the word, how many arrived alive?
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Old 06-16-2010, 05:02 AM   #10
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I've never had a problem here, with Australia Post. It's the postal service for Australia and does Express Overnight and normal delivery.
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