It doesn't happen often, but when FedEx messes up, it;s usually big time.
I placed an order with IPSF (they are in Hawaii). They shipped the live goods for Saturday delivery to the FedEx Kinko's near me. I stopped there after picking up some coral frags and there is no package. Tracking info shows the package arrived in Memphis, but nothing after that.
I called FedEx and they said there was a problemin Memphis and they would get me the package on Monday. I explained that it may be a bitt smelly by then.
To their credit IPSF told me to accept the package anyway to see what might have survived and they will ship a new order for arrival next Friday afternoon (when I will actually have time to open, aclimate, etc.)
Thanks for listening (well reading anyway).
Time to go do a PWC