Internet Tech Support

[michealprater]

When I signed up for my dial up connection on my home computer, I asked the lady working for the ISP if they had 56K support. She said "we have all kinds of support." I knew I was doomed from the start.

[Thaiboxer]

Ouch.

I love it when you call support, and say - "My computer is working fine, traffic inside my network is all perfect. I can ping your router, but all traffic beyond that is dead. Can you give me an ETA for when connectivity will be restored?"

then, the person on the other end says "First, I'll need you to reboot your PC..."

Aaaargghhhh!!!! It's those darn scripts... too bad they can't teach people to think...

[fishfreek]

"First, I'll need you to reboot your PC..."

HAHA,

U know next time play along. Say OK. Then about 5 min later come on the phone and say Ok it still is not working. I can get to your boundery router but thats as far as my traceroute will go.

HEHE

They will probably then ask you if your network cable is plugged in or something like that.

Thats about when you tell them to put their little 3 ring binder down and go get someone who knows what TCP/IP means.

[hisc1ay]

I'm SO doing that next time. I ran into that when I got cable at my house. I had my own little network set up and I could get an IP from them on my router, but no connection. For 5 days I struggled with them to figure out why it wasn't working. Each day the call ended with "give it a day and call back if it doesn't work." I spent nigh unto 5 hours on the phone with them in just a few days. Finally I talked to someone who knew more than me and he had it fixed in 15 minutes. I asked him why it took everyone else 5 days and him only 15 minutes, and he said he didn't know.

-j

[Thaiboxer]

Finally I talked to someone who knew more than me and he had it fixed in 15 minutes

That is so true! It's luck of the draw... when you get someone who actually understands what's going on, it's so easy!

[Bearfan]

Sign #1 you need a new guy-

"Do you have the 5 1/4 the gateway came with?"

[hisc1ay]

hey, I used to get confused between the 1/2 and 1/4 too.

-j

[Chrismac]

Finally I talked to someone who knew more than me and he had it fixed in 15 minutes

It really Sux when you have a person call in 50 times and no good trpuble shooting has been done, most the time with a dial up connection, if you don't know the error i'll get you go run by the dial up networking settings, coldboot try again call with the error, If its a DSL or cable problem most the time you need to power cycle, the modem.
With a dsl issue its really easy, I ususally look for spy-ware and firewalls, in most cses thats the most common i see, other than that its extracting files till it works or find out its the modem stuck in programing mode or an OS problem.

[Chrismac]

so true! It's luck of the draw...

LOL it can totally agree sometimes i feel like finding the tech on most previous calls i take,
"Why would you even bother looking at the modem if its a password error?"
lol

Seems most tech support companys hire people with little or no experience so they can pay them less,

It really sucks when you have a person really fed up of talking to dumb techs 5 times when all they had to do was turn off the caps and retype the password.

[minx]

I used to provide second line support to our helpdesk. Had a server crash so asked the guy to get a floppy disk and go down to the server room, with the intention of getting him to take a screen dump.

He said "what's one of those then?"