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Old 12-30-2011, 07:35 PM   #1
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More horror stories from a LFS

So very frustrated right now... For the first time in more than a year, I had a customer complain about me to my manager. Thankfully, my manager laughed it off because she knows me too well.

Back story: I work at a local fish store, and have been there for a year and a half. I have a tech degree in Animal Science. I've been keeping fish and working with animals all my life. I really enjoy my job, and really like teaching people about animals and I like being able to be a voice for fish, who are so often mistreated.

Anyways... Tonight I had a lady come in who wanted a fancy goldfish. Okay. How big of a tank, what other fish do you have etc.... She had a ten gallon tank. With goldfish. FOUR other FANCY goldfish to be exact.

I told her in no uncertain terms that her tank was way overstocked and that she would need to upgrade to a 50 gallon tank to keep the fish she had healthy and happy. I did at NO point REFUSE to sell her fish. She just shrugged her shoulders and wandered off...

Then went and told my manager that she needed to write me up because I refused to sell her a fish. UGH.

Anyways... I figure Id start this thread so that I could post my work experiences, and people could get a look at the other side of the story: how frustrating it is to work at a LFS.
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Old 12-30-2011, 07:40 PM   #2
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That is exactly why I could not work at a LFS! I couldn't hold my tongue.
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Old 12-30-2011, 07:49 PM   #3
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I don't think I'd make any money owning an lfs lol
None of my locals ask any questions about your tank, tank mates, etc. when buying a fish because honestly they probably are sick of having the same discussions over and over again with people who just simply don't care.
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Old 12-30-2011, 10:24 PM   #4
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Thats definitely part of it, cheeky monkey. Some of the regulars come in who just dont care so you dont bother telling them "hey, dont put those fish together" cause you know they wont listen.

I dont have much of a choice. There aren't many job options for me around where I live. If I didnt have this job, my husband and I couldn't afford our apartment. I really do enjoy my job. I love taking care of the animals and I love teaching people about animals and helping them fix problems with their tanks. I just wish more people gave a crap.

Second story of the night: A middle aged woman comes in, wants two red cap orandas. I start to ask her what kind of tank she has, and she cuts me off and says "I really dont need you to ask me questions about my tanks. I just need you to get me the stupid fish."

I was stunned. I got her the "stupid fish". Not ten minutes later she comes back and starts asking all these questions about this fish and that fish... And I was just like... how can you be THAT rude to someone, and then turn around and expect their help?!
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Old 12-30-2011, 10:51 PM   #5
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Wow. People never cease to amaze me how rude hey can be. Maybe you might run into fewer problems if instead of asking them about their setups, you asked them if they have any questions about the care and requirement of the fish they are asking for. Good luck!
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Old 12-30-2011, 10:58 PM   #6
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This is exactly why I go to a LFS where the customers actually care and the employees know what they're talking about. The others ones around here are either in it for the business or profit and don't care about the fish. How many LFS know about chemistry of FO, FOWLR and reefs, or will give you a full five-minute explanation on a fish/plant, or setting up CO2 diffusers, or special order some rare fish for you, or will actually test your water and give you solid advice, or tell customers not to buy a pleco because it will get three feet and die unless you have a 125 Galon tank? Not a lot around here.

You're not the only one who deals with people like this. My mom and dad come home from work all the time about patients and customers who just were rude or trying to get some profit from used items. A couple of days ago my mom came back from work talking about how this rude boy did not just want to get a shot and simply walked out of the building to his grandma's house a couple blocks away.
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Old 12-31-2011, 08:43 AM   #7
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Oh I know... Anyone who works with people is bound to have horror stories. People can be so inconsiderate and rude.

I remember a couple weeks ago, we had a gentleman in who had only a 5 gallon guppy tank. He said it was over run with snails to the point that they were clogging up his intake in the filter, so I suggested a thorough cleaning of everything but the filter, or try setting a piece of lettuce on the bottom of the tank overnight to see if they gravitate towards it, that way he could just pull it out in the morning.

He rolled his eyes and told me he wanted a Clown Loach. I told him that was no advisable since they get entirely too large and they prefer to be in groups. I suggested, if anything, a kuhli loach for the time being, and that he should upgrade to a 10 gallon tank at the very least.

Again... Rolled his eyes and told me to just get the clown loach. "Its not going to get that big in a five gallon tank. It will stop growing."

My response, before I could help it, was "You are absolutely right. Death usually does stop animals from growing. I doubt that loach will last more than a month in a tank that small."

"Who cares, as long as the snails are gone..."

SERIOUSLY?! Its a living, breathing animal! GAH!
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Old 12-31-2011, 08:48 AM   #8
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Yep. Doesn't surprise me at all. Some people view animals as objects and have no empathy for others. I think it's a form of mental illness.
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Old 12-31-2011, 09:07 AM   #9
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That's true...people who intentionally mistreat animals usually mistreat people too.
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Old 12-31-2011, 09:50 AM   #10
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How about the gentleman who wanted to put a Tiger Oscar and two Jack Dempseys in a 40 gallon tank?

He said hed done it before and they did just fine... <sarcasm>They lived in there a whole year and a half before they died! Wow!</sarcasm>

Never mind they are supposed to live for ten years or more...
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