Sent two packages this am!
White foam not foil faced,labled live fish.
The woman at ps asked if I needed any special handling and had no other questions?
She was very surprised my other box did not make it and said the foil faced foam should not have been the problem???
Then she said I should file claim online for full $50 (after asking what my fish would cost to replace).
I will see how this all turns out.
She seemed surprised the box made it from Mass to Ga only to be returned with no water damage on the top....
She seemed even more surprised when I said the package is still being tracked.
IT IS STILL BEING TRACKED TODAY( ask Poppa as he has the first tracking number and even 1 minute ago it is still somewhere between Mass and destination!!!)
I really hope Brook and Poppa get their fish !!!!!!