Tobykourtney
Aquarium Advice Addict
- Joined
- Feb 16, 2013
- Messages
- 1,347
Hey I'm sure I'm not the only one who contacted them. They know this is a problem with this batch. One I bought a few months before the defective one works perfectly. I simply emailed and told them I did everything they said and it's not right, it has a 90 day warranty so please send me the return/warranty address as I obviously had a defective regulator. I would also add that someone you know had the exact same problem a few months ago and sent their defective regulator back for an exchange. They won't offer an exchange and actually told me to "wait" awhile... yeah so my 90 day warranty would run out and they wouldn't have to exchange it. You have to be firm and not let them try to blame it on you especially considering others are having the same issues with some of the regulators.
Ill do that thanks for the advice. I get the feeling that they're not going to email me back though its been awhile. I may just leave a bad feedback and hopefully that will get there attention.