I found their customer service lacking in some ways. They have a no giarantee on ALL shrimp, alot of fish and alot of other thigns they don't advertise right up front. I had 2 doa shrimp and cause I waited 3.5 hours to notify them they denied me a credit.
I just got my second order yesterday, and it was because I;ve been searching for a particular fish and they were the only ones who had it. The fish and corals I ordered came just fine. they do a great job of packaging by the way and their prices can be extremely cheap. BUT I;m still turned off by not knowing about the shrimp and other tings not being covered.
In my opinion, if you want a special fish only they have I would order it. But I would stay clear on the everyday normal stuff.
It took 5 days for them to contact me back about the dead shrimp too which in mu opinion is not business like. They dont' eve answer their phones either. another bad sign.
make sure you use a credit card in case of any issues so you have some protection.
180g Reef - 60g Rimless Reef -90G FOWLR- 125g Malawi Cichlids- 40b REEF- 34g Fresh Planted-working on- 20L FOWLR- working on
I have a mix of many different saltwater fish amongst my tanks, but I love my Tangs most of all.