so I called hagen, I told them about my problem and I told them how highly recommended the filter came, and I told them just how loud it was and offered to send them the video of the sound it was making , they suggested I lube the shaft and reseat the impeller and all the standard malarky , when I informed them I tried all that several times, her reply was for me to send them my motor and they would send me a new one.
well that would be great if this wasn't my my aquarium filter that I am using and w/o it my fish will die,when I told her this her reply was "well, um, um, that stinks" then she suggested and I return it to the store for an exchange, I have called the store and they said they dont have anymore in stock and it will be a while before they get them back in.
she at this point basically told me I am screwed and she is sorry I am having so many problems with their product I forked over a fair ammount of cash for.
life time guarantee? really? I even asked about the impeller and she just said, sorry this is our policy.
so very very frustrated, and mad, I know these are supposed to be great filters, but I dont know , I really like the flow and how customizable it was, but where do I go from here after basically being told tough poo from the "customer service" and I use that term very very lightly.
