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Old 05-06-2013, 11:16 AM   #11
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That's strange, both times I called about mine to discuss microbubbles they asked what I was using for media but immediately sent out the updated lids.
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Old 05-06-2013, 12:55 PM   #12
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That's strange, both times I called about mine to discuss microbubbles they asked what I was using for media but immediately sent out the updated lids.
Yes it is strange.
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Old 05-06-2013, 01:42 PM   #13
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Ok talked with customer service again and this time they asked me about my setup. They asked me if my hoses go straight up to the tank and one does and the other one I left long because its reaching over to the other side of the tank. The hose droops down almost to the floor. She said that is what is causing the micro bubbles. She said that it cause air to get trapped in the hose. She advised me to shorten the hose to fit the tank and to leave about 4 inches under water to connect the intake. So I have a little more work to do when I get home besides getting ready for a trip.
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Old 05-06-2013, 04:30 PM   #14
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Ok talked with customer service again and this time they asked me about my setup. They asked me if my hoses go straight up to the tank and one does and the other one I left long because its reaching over to the other side of the tank. The hose droops down almost to the floor. She said that is what is causing the micro bubbles. She said that it cause air to get trapped in the hose. She advised me to shorten the hose to fit the tank and to leave about 4 inches under water to connect the intake. So I have a little more work to do when I get home besides getting ready for a trip.
I could see that as a possibility. The fluval hose design itself is ridiculous with the ribbed nonsense all it does is harbor organic crap
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Old 05-09-2013, 06:06 PM   #15
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I shortened my hose on the fluval fx5 and it did make a big difference. No more micro bubbles.
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Old 05-12-2013, 10:18 AM   #16
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Well got back from San Antonio late last night. My Grandson graduated from the Airforce basic training. My fluval fx5 is spewing micro bubbles again. Guess I will be calling customer service again. Maybe this time they will send the new lid.
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Old 05-15-2013, 09:02 AM   #17
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Called customer service for the third time. They discontinued the replacement lid for the fx5 and now it was suggested that I clear all the air out of my hoses to see if that helps. If that doesn't work I am calling back and talking to a supervisor. If I had know I would be going through all this I never would have purchased this unit. This is so frustrating.
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Old 05-15-2013, 09:26 AM   #18
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I would just cut the down spout off as flush as you can, this is basically what the updated lid is. I've down this a few times for friends and cures the microbubbles.
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Old 05-15-2013, 10:13 AM   #19
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I would just cut the down spout off as flush as you can, this is basically what the updated lid is. I've down this a few times for friends and cures the microbubbles.
This may sound stupid but where is the downspout? Is it inside the unit?
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Old 05-15-2013, 10:31 AM   #20
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This may sound stupid but where is the downspout? Is it inside the unit?
Yes it's the long tube that carries the water to the bottom of the canister, the way it's designed it created cavitation in the canister. These are not my pictures, just from google images.

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