Go Back   Aquarium Advice - Aquarium Forum Community > General Aquarium Forums > General Hardware/Equipment Discussion
Click Here to Login

Join Aquarium Advice Today
Reply
 
Thread Tools Search this Thread Display Modes
Please support our sponsors and let them know you heard about them on AquariumAdvice.com
 
Old 09-26-2009, 02:07 AM   #1
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 4
Help! Tank cracked . . .

Hello,
I just have purchased 55 gallon tank from a local store today and the side glass was cracked when I arrived at home after 10 minutes highway driving . . . I have called to the store and was told that it is totally my fault and they won't refund me at all, but after talking for a while, they agreed with me refunding 25%. Does it sound fair to you? I am asking this because I thought that the store may have some credit from the manufacture (perfecto) for returning such broken products. Did anyone have the same case? If you do, can you tell me your experience? Or someone working at the aquarium store know the back door story? Any suggestion will be appreciated. Thank you for your time!!
__________________

__________________
aquaddict is offline   Reply With Quote
Old 09-26-2009, 03:34 AM   #2
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 5
the tank has a warranty as long as you send in the card withing 10 days of purchase. at least my perfecto does. i would think that you could get it covered through that route if nothing else.
__________________

__________________
blownsvt is offline   Reply With Quote
Old 09-26-2009, 03:46 AM   #3
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 4
Thanks!

This is an issue I will should ask to the manufacture, but breaking the glass while being transportation can be covered under warranty, do you think? I am not confident with that . . . in order to get an exact answer for this, I would have to call to perfecto, I guess. Thanks for your consideration though.
__________________
aquaddict is offline   Reply With Quote
Old 09-26-2009, 03:47 AM   #4
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 5
worst that can happen is they tell you its not covered. worth a try i suppose.
__________________
blownsvt is offline   Reply With Quote
Old 09-26-2009, 07:03 AM   #5
Aquarium Advice Addict
 
InfernoST's Avatar


 
Join Date: May 2009
Location: New York
Posts: 1,866
You're right, The store should be able to exchange it for you and then they return the broken tank to the manufacturer. Was it a chain store of a local small shop.
__________________
Keith
120 Mixed Reef
InfernoST is offline   Reply With Quote
Old 09-26-2009, 09:21 AM   #6
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 4
It was a local retail shop, not a chain store . . . a big store though . . .
__________________
aquaddict is offline   Reply With Quote
Old 09-26-2009, 11:21 AM   #7
Aquarium Advice Addict
 
InfernoST's Avatar


 
Join Date: May 2009
Location: New York
Posts: 1,866
I would try to keep talking with the store and as a last resort if they wont exchange it just let them know you will take any future business elsewhere. Either way you have to get the tank replaced so I would keep on him then go elsewhere.
__________________
Keith
120 Mixed Reef
InfernoST is offline   Reply With Quote
Old 09-26-2009, 11:27 AM   #8
AA Team Emeritus
 
jsoong's Avatar


 
Join Date: Aug 2003
Location: Edmonton, Canada
Posts: 4,222
2 other routes to get something back:

1. If you pay by credit card - some premium cards have "product insurance" included. So if something breaks or get stolen within a certain time, you can get your money back from the credit card co.

2. Your house/car insurance will cover accidental breakage - although for a 55, the deductible is prob. more than the tank. <Plus insurance co have a nasty habit of jacking up your rates with claims ... so prob not a good way to go!>

I think it is best to check with Perfecto first. They are pretty good & will prob give you a "good will" return. Failing that, you can take the 25%. That would be enough to buy a new piece of glass & fix the tank yourself. <Prob. not enough to get a pro to do it tho...>
__________________
80 gal FW with 30 gal DIY wet/dry/sump.
9 fancy golds, 1 hillstream loaches, 1 rubber-lip pleco (C. thomasi), 3 SAEs, small school of white cloud minnows, planted.
jsoong is offline   Reply With Quote
Old 09-26-2009, 02:03 PM   #9
Aquarium Advice Addict
 
InfernoST's Avatar


 
Join Date: May 2009
Location: New York
Posts: 1,866
+1111
__________________
Keith
120 Mixed Reef
InfernoST is offline   Reply With Quote
Old 09-26-2009, 10:57 PM   #10
Aquarium Advice Newbie
 
Join Date: Sep 2009
Posts: 4
Thank you all

Thank you all for valuable opinions!! Based on the information, I will contact to the manufacture first on Monday and try to negotiate with the store after that. Again, thank you for your time for helping me out!
__________________

__________________
aquaddict is offline   Reply With Quote
Reply

Tags
crack, tan

Please support our sponsors and let them know you heard about them on AquariumAdvice.com

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cracked Tank Seepu Saltwater & Reef - Getting Started 8 01-28-2008 06:30 PM
cracked tank methalorange Freshwater & Brackish - General Discussion 6 08-30-2004 05:30 PM
Cracked tank dilemma dansemacabre Saltwater Reef Aquaria 8 01-12-2004 11:06 PM
cracked tank ohio reefer Saltwater Reef Aquaria 10 11-25-2003 10:26 PM
Cracked 10 Gallon Tank robertmarda Freshwater & Brackish - General Discussion 5 02-26-2003 09:55 PM







» Photo Contest Winners








Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -4. The time now is 06:40 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.