Hello,
I just have purchased 55 gallon tank from a local store today and the side glass was cracked when I arrived at home after 10 minutes highway driving . . . I have called to the store and was told that it is totally my fault and they won't refund me at all, but after talking for a while, they agreed with me refunding 25%. Does it sound fair to you? I am asking this because I thought that the store may have some credit from the manufacture (perfecto) for returning such broken products. Did anyone have the same case? If you do, can you tell me your experience? Or someone working at the aquarium store know the back door story? Any suggestion will be appreciated. Thank you for your time!!
I just have purchased 55 gallon tank from a local store today and the side glass was cracked when I arrived at home after 10 minutes highway driving . . . I have called to the store and was told that it is totally my fault and they won't refund me at all, but after talking for a while, they agreed with me refunding 25%. Does it sound fair to you? I am asking this because I thought that the store may have some credit from the manufacture (perfecto) for returning such broken products. Did anyone have the same case? If you do, can you tell me your experience? Or someone working at the aquarium store know the back door story? Any suggestion will be appreciated. Thank you for your time!!